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Development Duty Manager

4 months ago

Ambleside, United Kingdom YHA Full time

Development Duty Manager - YHA Grasmere

Please note that this vacancy is only open to current employees of YHA England and Wales

YHA Grasmere are looking to recruit a Development Duty Manager for 25-42.5 hours per week.

What can YHA offer you?

YHA Grasmere is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

  • We pay £12.09 per hour 
  • We can provide accommodation if required (the current staff accommodation charge is £63.70 per week)
  • You will get access to YHA’s staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will I be doing as a Development Duty Manager?

Our development duty managers are responsible for supporting the management of an operational budget and delivery of KPI’s, supporting with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.

Your day-to-day duties may include:

  • directing and supporting team members working on reception
  • carrying out cleaning and housekeeping duties
  • working in the kitchen and
  • serving food and drinks

Our duty managers deputise for the Hostel/Deputy Manager, managing the hostel’s daily operation in their absence.

What Skills and Experience do you need to be a Development Duty Manager?

We value lived experience just as much as previous skills and knowledge. We offer a robust induction, ongoing training, and further development, however, some of our roles will have further skills requirements. Our development duty manager role requires flexibility to cover different shifts and tasks. It’s an advantage but not essential that our duty managers have worked in a face-to-face role with customers previously. Experience** in hospitality or customer service would be advantageous, including the management and delivery of a quality service.

Food safety level 2 and APLH level 2 qualifications would be desirable but not essential.  Experience working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.

Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.

Who are YHA?

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

YHA’s core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We’re actively building diverse teams and we welcome applications from everyone.

You can find out more about us by visiting the ‘Working for YHA’ pages of the YHA Jobs website.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.