Customer Service Advisor
2 weeks ago
Individual private health care
Virtual GP service for you and your household
Double matched pension scheme - up to 6%, we'll put in 12%
Based in Lincoln - potential for hybrid working after passing probation
37 hours per week - shifts between Monday and Sunday, 6am to 11pm
Outstanding career progression opportunities
About the role
Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre.
You'll be taking inbound calls from customers with operational and billing issues, such as blocked drains or customers opening and closing accounts.
Customers are at the heart of our business; so, we need a dedicated and personable team to join our team.
What do you need to be successfulYou don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more
Excellent communication skills
A high degree of empathy to customer needs and circumstances
To be confident and passionate about customer service
To have resilience in dealing with difficult calls
Experience of working to targets or deadlines
The ability to use IT systems
Adaptability and a willingness to learn
Full training and mentoring package to guide you through your new career
Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team.
A further 5 weeks mentoring with experienced agents.
Ongoing support from Team Leaders and colleagues
Where will I work?
Our offices are based in Lincoln and we have free on-site parking.
What hours will I work?
You will work an average of 37 hours per week, with shifts between Monday and Sunday, 6am to 11pm. Bank holiday working will also be required.
Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month.
After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible.
As a valued employee, as well as the above, you'll be entitled to:An assistance line for you and your household to support with Mental and Physical health challenges
Life Assurance (8x salary) and Personal Accident cover (up to 5x salary)
25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)
Yearly bonus scheme
Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee.
Find out more about us at: and
Inclusion Community
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Read how our agents experience
'I love working in the Operations Call Centre, as every day brings a new challenge All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott
Start date:
&
Closing date:
For any queries, please don't hesitate to get in touch with our team at
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Blue Arrow Full timeCustomer Service AdvisorLincolnshire£9.87 p/hrBlue Arrow is looking for 4 Customer Service Advisors in LincolnshireJob Roles and Responsibilities: Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across voice & webchat contact channels, ensuring they are at the centre of your decision making...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Infinity Recruitment Consultancy Limited Full timeOur client based 6 miles south of Lincoln is looking to recruit a full time Customer Service Advisor to join their team on a contract basis to cover for a period of maternity leave working Monday to Friday 9am - 5.30pm and 1 in 3 Saturdays from 8am - 1pm. In this busy position as a Customer Service Advisor, you will be required to answer and deal with...
-
Customer Service Advisor
4 weeks ago
Lincoln, Lincolnshire, United Kingdom Infinity Recruitment Consultancy Limited Full timeOur client based 6 miles south of Lincoln is looking to recruit a full time Customer Service Advisor to join their team on a contract basis to cover for a period of maternity leave working Monday to Friday 9am - 5.30pm and 1 in 3 Saturdays from 8am - 1pm. In this busy position as a Customer Service Advisor, you will be required to answer and deal with...
-
Customer Service Advisor
4 weeks ago
Lincoln, Lincolnshire, United Kingdom Infinity Recruitment Consultancy Limited Full timeOur client based 6 miles south of Lincoln is looking to recruit a full time Customer Service Advisor to join their team on a contract basis to cover for a period of maternity leave working Monday to Friday 9am - 5.30pm and 1 in 3 Saturdays from 8am - 1pm. In this busy position as a Customer Service Advisor, you will be required to answer and deal with...
-
Customer service advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Stafforce Recruitment Full timeWe are looking for a Customer Service Advisor for an exciting opportunity at a company in Lincoln!Working Hours:Monday to Sunday, with flexible shifts totaling around 25 hours per week.Role Summary:As a Customer Service Advisor, you will handle both inbound and outbound calls, assisting customers with various inquiries and issues. Your role involves...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Copach Ltd Full timeCustomer Service Advisor - 18 hrs per weekWe are looking for a friendly and enthusiastic customer service advisor to join our small business based in Lincoln.Liaising with other members of the team to ensure customer requests are resolved as quickly and timely as possible. General office duties, data entry and up keep of current systems will also be...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Lincat Full timeCustomer Services Advisor - Lincoln37.5 hours per week - Monday to FridayLincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom OSJCT Full timeCustomer Service Advisor Customer Service Advisor Are you passionate about using your excellent customer service skills to make a difference at a not-for-profit care home charity? We have an exciting opportunity as a Customer Service Advisor in our Head Office team. What we're looking for We are looking for someone who has excellent customer...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Serco Plc Full timeCustomer Service Advisor - CarersLincolnshire County Council, LN1Part Time, 25 and 31 Hours available£23,954.49 pro rata + BenefitsSerco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full timeThis post is being advertised on behalf of SERCO.We are looking for a Customer Services Advisor covering Children's service. The post will be based at Serco Offices in Lincoln.Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride...
-
Customer Service Advisor
4 weeks ago
Lincoln, Lincolnshire, United Kingdom Lincat Full timeCustomer Services Advisor - Fixed-Term Contract Lincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years. We are now...
-
Customer Service Advisor
1 month ago
Lincoln, Lincolnshire, United Kingdom Lincat Full timeCustomer Services Advisor - Fixed-Term Contract Lincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years. We are now...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full timeCustomer Service Advisor - Carers Lincolnshire County Council, LN1 Part Time, 25 and 31 Hours available £23,954.49 pro rata + Benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Lincat Full timeCustomer Services Advisor - Fixed-Term ContractLincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years.We are now recruiting...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Lincat Full timeCustomer Services Advisor - Fixed-Term Contract Lincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years. We are now...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Serco Plc Full timeCustomer Service Advisor x 4Adult Care Teams, Care & Wellbeing HubLocation: Customer Serve Centre, Lancaster House, LincolnFull time, Permanent£21,822.50 per annum + benefitsSerco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Serco Full timeCustomer Service Advisor - Carers Lincolnshire County Council, LN1 Part Time, 25 and 31 Hours available £23,954.49 pro rata + Benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service,...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Serco Full timeSerco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society and as one of our Customer Service Advisor's you'll ensure that we continue...
-
Customer Service Advisor Ooh
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full timeAdvertised on behalf of SERCOSerco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society - and as one of our Customer Service Advisor's...
-
Customer Service Advisor
2 weeks ago
Lincoln, Lincolnshire, United Kingdom Essential Employment Full timeCustomer Service Advisorneeded in Lincoln, £11.44phPAYE - Reference: Provide an exceptional customer service experience to all customers that contact the Customer Service Centre via Telephone. Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns...