Customer Service Advisor Ooh

1 week ago

Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time
Advertised on behalf of SERCO


Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions.

We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society - and as one of our Customer Service Advisor's you'll ensure that we continue to deliver this incredibly important work.


_Customer Service Advisor - Out of Hours_
Salary £20,300 + OOH uplift

Contract Type - Fixed Term & Perm

Appointment Type - 1 x 30 hours Fixed term (12months); 1 x 25 hours permanent

DBS check - Standard

The Opportunity


We are currently recruiting Customer Service Advisor for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult's and Children's Social Care.

You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public.

The calls will be of a sensitive nature and you will be required to gather and process information efficiently and accurately.

As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries.

If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you

Where will I work?


Our offices are based in Lincoln City Centre at Thomas Parker House and we do offer home working opportunities once you're settled in and fully trained.

The office is perfectly situated for travel via public transport and there is a discounted car parking scheme in operation if you chose to drive.


What hours will I work?
Shifts include evenings (5:30 - 12:00 midnight), overnight (12 midnight until 8am), weekend working and all public holidays.


The Out of Hours Team is open between the hours of 5:30pm and 8am Monday to Thursday and 5:30pm Friday until 8am Monday.

You'll be scheduled for shifts within these hours and given 4 weeks' notice of your shift pattern.

Apply


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.

_Fluency Duty_:

  • In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post._

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