Customer service advisor
1 week ago
We are looking for a Customer Service Advisor for an exciting opportunity at a company in Lincoln
Working Hours:
- Monday to Sunday, with flexible shifts totaling around 25 hours per week.
Role Summary:
As a Customer Service Advisor, you will handle both inbound and outbound calls, assisting customers with various inquiries and issues. Your role involves providing essential support and advice to customers in their time of need.
Join a welcoming team, undergo comprehensive training, and shadow experienced advisors to grasp the nuances of the role before fielding calls yourself. Expect each day to bring new challenges and opportunities to positively impact customers' lives.
Key Skills Required:
Excellent communication skills to actively listen, empathize, and effectively address customer needs within defined timelines. Proficiency in using IT systems to accurately document customer interactions is vital.
Benefits:
- Competitive pay rate of £12.20 per hour.
- Opportunities for overtime.
- Potential for permanent employment.
- Recognition for outstanding performance through 'Employee of the Month' awards.
- Access to various perks such as shopping discounts, discounted gym membership, and a 24/7 GP service.
- Support for health and well-being.
- Convenient online access to payslips and pension details.
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