Customer Service Advisor

1 week ago

Lincoln, Lincolnshire, United Kingdom Serco Plc Full time
Customer Service Advisor - Carers
Lincolnshire County Council, LN1
Part Time, 25 and 31 Hours available
£23,954.49 pro rata + Benefits


Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions.

We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society and as one of our Customer Service Advisor's you'll ensure that we continue to deliver this incredibly important work.


The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services.

We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

As one of our Customer Service Advisors you'll ensure that we continue to deliver this incredibly important work.

You'll be the first point of contact for unpaid carers, providing the advice and guidance that enables them to meet the demands and needs of those they are caring for.

Using professional curiosity, you will gather as much information and detail from the carer as possible.

Calls can be complex, sensitive and emotive, but from the training you'll receive you'll be able to use your call control and exceptional communication skills to gather the relevant information to determine the most appropriate support required.

From one day to the next you'll be dealing with a wide variety of different cases, from supporting an unpaid carer with an elderly family member to a parent who has a child with challenging behavioural issues in this varied and dynamic role.

Whatever the situation though you'll have the support of an experienced team that is committed to making a difference to the people who rely on this service.

What you'll need to do the role


If you're considering this role, it's crucial that you possess a strong and resilient character, mentally prepared to handle challenging situations.

As the first point of contact for unpaid carers, you must approach them with empathy, care, and compassion.

Having prior experience working in a customer-focused environment, a good grasp of the Care Act, and previous experience conducting assessments and support planning in a social care setting would be advantageous.

However, what's truly essential is that you have exceptional customer service skills, particularly in building rapport with people to gather sensitive and important information.

Where will I work?


Our offices are based in Lincoln City Centre and we do offer home working opportunities once you're settled in and fully trained.

The office is perfectly situated for travel via public transport and there is a discounted car parking scheme in operation if you chose to drive.

What hours will I work?

Part Time

What training will I be given?


You will be given a full Serco Induction and then move onto service specific training; training is delivered from service matter experts from within the CSC Carers Team and Lincolnshire County Council.


What we offer:

Competitive pension scheme; matched up to 6% and Life Insurance

Agile working opportunities

25 days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum

Access to employee support services

Inclusion in our Local Government Partnership Engagement activities throughout the year

Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships;
The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Blue Arrow Full time

    Customer Service AdvisorLincolnshire£9.87 p/hrBlue Arrow is looking for 4 Customer Service Advisors in LincolnshireJob Roles and Responsibilities: Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across voice & webchat contact channels, ensuring they are at the centre of your decision making...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client based 6 miles south of Lincoln is looking to recruit a full time Customer Service Advisor to join their team on a contract basis to cover for a period of maternity leave working Monday to Friday 9am - 5.30pm and 1 in 3 Saturdays from 8am - 1pm. In this busy position as a Customer Service Advisor, you will be required to answer and deal with...

  • Customer Service Advisor

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client based 6 miles south of Lincoln is looking to recruit a full time Customer Service Advisor to join their team on a contract basis to cover for a period of maternity leave working Monday to Friday 9am - 5.30pm and 1 in 3 Saturdays from 8am - 1pm. In this busy position as a Customer Service Advisor, you will be required to answer and deal with...

  • Customer Service Advisor

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client based 6 miles south of Lincoln is looking to recruit a full time Customer Service Advisor to join their team on a contract basis to cover for a period of maternity leave working Monday to Friday 9am - 5.30pm and 1 in 3 Saturdays from 8am - 1pm. In this busy position as a Customer Service Advisor, you will be required to answer and deal with...

  • Customer service advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Stafforce Recruitment Full time

    We are looking for a Customer Service Advisor for an exciting opportunity at a company in Lincoln!Working Hours:Monday to Sunday, with flexible shifts totaling around 25 hours per week.Role Summary:As a Customer Service Advisor, you will handle both inbound and outbound calls, assisting customers with various inquiries and issues. Your role involves...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Copach Ltd Full time

    Customer Service Advisor - 18 hrs per weekWe are looking for a friendly and enthusiastic customer service advisor to join our small business based in Lincoln.Liaising with other members of the team to ensure customer requests are resolved as quickly and timely as possible. General office duties, data entry and up keep of current systems will also be...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincat Full time

    Customer Services Advisor - Lincoln37.5 hours per week - Monday to FridayLincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom OSJCT Full time

    Customer Service Advisor Customer Service Advisor Are you passionate about using your excellent customer service skills to make a difference at a not-for-profit care home charity? We have an exciting opportunity as a Customer Service Advisor in our Head Office team. What we're looking for We are looking for someone who has excellent customer...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    This post is being advertised on behalf of SERCO.We are looking for a Customer Services Advisor covering Children's service. The post will be based at Serco Offices in Lincoln.Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride...

  • Customer Service Advisor

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincat Full time

    Customer Services Advisor - Fixed-Term Contract Lincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years. We are now...

  • Customer Service Advisor

    1 month ago

    Lincoln, Lincolnshire, United Kingdom Lincat Full time

    Customer Services Advisor - Fixed-Term Contract Lincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years. We are now...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Customer Service Advisor - Carers Lincolnshire County Council, LN1 Part Time, 25 and 31 Hours available £23,954.49 pro rata + Benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincat Full time

    Customer Services Advisor - Fixed-Term ContractLincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years.We are now recruiting...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincat Full time

    Customer Services Advisor - Fixed-Term Contract Lincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years. We are now...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Serco Full time

    Customer Service Advisor - Carers Lincolnshire County Council, LN1 Part Time, 25 and 31 Hours available £23,954.49 pro rata + Benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service,...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Serco Plc Full time

    Customer Service Advisor x 4Adult Care Teams, Care & Wellbeing HubLocation: Customer Serve Centre, Lancaster House, LincolnFull time, Permanent£21,822.50 per annum + benefitsSerco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Serco Full time

    Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society and as one of our Customer Service Advisor's you'll ensure that we continue...

  • Customer Service Advisor Ooh

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Advertised on behalf of SERCOSerco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society - and as one of our Customer Service Advisor's...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Essential Employment Full time

    Customer Service Advisorneeded in Lincoln, £11.44phPAYE - Reference: Provide an exceptional customer service experience to all customers that contact the Customer Service Centre via Telephone. Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns...

  • Customer Service Advisor

    1 week ago

    Lincoln, Lincolnshire, United Kingdom 1st Choice Rec Full time £12

    Are you looking for a temp to perm role?Do you have customer service experience?Our client based in Lincoln is looking for candidates with the following backgrounds: customer service, healthcare, teaching assistants, debt recovery, or roles where they have experience of having difficult conversations.Customer Service AdvisorLincoln£12.03 per hourOffice...