Managed Accounts Advisor

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom BSI Full time
Great that you're thinking about a career with BSI

Managed Account Advisor

Milton Keynes with hybrid working

Up to £28,500 per annum + bonus + benefits

Due to growth, we are looking to recruit a Managed Account Advisor to join our Client Services Centre.


In this role, you will have the opportunity to own and manage specific client accounts which include a number of well known brands within the UK.

You will be the main point of contact for your clients, providing full end-to-end support in order to service their needs.


Additional responsibilities include:

  • Supporting both internal and external clients to maintain their schedule of audits and relevant certification requirements
  • Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability
  • Proactively identify solutions for all unbooked visits, utilising all available planning tools to ensure Monthly UK&I days delivery are met
  • Ensure that all administrative tasks are processed in a timely and accurate manner
  • Take ownership for problem resolution where expressions of dissatisfaction are highlighted
  • Work collaboratively across the Client Service Centre, ensuring we deliver a 'Client First' service, supporting each other to reach our shared goal
  • Negotiating with clients in relation to diary moves or absence

About you:


To be successful in this role, we are looking for someone with experience in client services/customer facing roles with office/account management experience desirable.

You must have strong attention to detail with an eagerness to continuously learn. In addition, you must also be comfortable with working towards targets.

LI-SC1

Our Excellence Behaviours:
Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible.

If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.



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