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Managed Accounts Advisor

3 months ago

Milton Keynes, Milton Keynes, United Kingdom BSI Full time
Job Description

Great that you're thinking about a career with BSI

Role: Managed Accounts Advisor

Location: Milton Keynes

About the role:

This is an amazing opportunity to join BSI's dynamic and successful team of Managed Account Advisors in delivering / facilitating projects and customer service to our clients.

Working within a busy Client Service Centre, supporting both internal and external clients to maintain their schedule of audits and relevant certification requirements, to ensure that BSI upholds the highest levels of service and adherence to our accreditation rules.

Responsibilities:

  • To proactively identify solutions for all un-booked visits within a region. To use all available planning tools, providing short- and long-term planning solutions to ensure Monthly UK&I days delivery are met.
  • Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability.
  • To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI "Tone of Voice" and quality guidelines are always maintained.
  • Negotiating with clients in relation to diary moves to minimise the number of changes necessary whilst implementing our Short Notice Cancellation policy where required.
  • To take prompt action any re-work due to sickness or leavers within our delivery community.
  • Ensure no un-booked assessment are left in previous months by proactively monitoring un-booked work and updating our systems appropriately.
  • Identify opportunities where BSI can further support our existing clients, through growth of their certification portfolio.
  • To ensure that all associated administrative tasks associated within the visit booking are processed in a timely and accurate manner.
  • To take ownership for problem resolution where expressions of dissatisfaction are highlighted, ensuring prompt action is taken, escalating to the Relations/Retention team where appropriate.
  • To work collaboratively across the Client Service Centre, ensuring we deliver a 'Client First' service, supporting each other to reach our shared goal.

To be successful in the role, you will have:

  • You will need to hold experience in dealing with the Operational side of client account management.
  • Previous experience coordinating multiple client projects.
  • Stakeholder management skills.
  • Highly organised with excellent time management skills.
  • Customer focussed.
  • Experience with Excel & SAP would be highly desirable.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

#LI – JD1

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.