Service Support Advisor

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Classeq Full time

As an advisor within our Service support Team, you will liaise with colleagues such as Account Coordinators, Service call Planners and approximately 60 field-based Service Technicians.

You will also collaborate with internal colleagues within other departments.

**Main Accountabilities

  • Log calls and update customers with ETA's/completion of the call.
  • Communicate with customers about their repair calls advising of any delays/ job status
  • Supporting resolution of customer complaints, quickly and patiently to achieve 'best in class' customer experience.

Essential skills, knowledge, and experience:

  • Excellent telephone manner, able to remain calm under pressure
  • Previous experience in an inbound customer service role
  • Methodical and organised
  • Able to manage time and work under pressure to tight deadlines
  • Able to manage the demands of numerous tasks.
  • Team player and problem solver
  • Self motivated
**Desirable skills, knowledge, and experience: - Working knowledge of SAP and/or CRM software

  • Experience from within the catering industry
  • A B2B and/or SME background would prove a distinct advantage

Hours:

  • 37.5 hours per week
  • Monday to Friday: 08:30 17:00 + Weekend cover as required (on a rota)
  • Hybrid Working (3 days in office, 2 days from home) after training/induction period
**Benefits include: - Contributory Pension

  • Life assurance
  • 25 days annual leave plus bank holidays
  • Employee Assistance Programme
  • Seasonal Flu Voucher
  • Staff Perks & Savings Scheme
  • Free Parking
  • Free Tea and Coffee
**Winterhalter and Classeq are an equal opportunities employer
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