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Customer Service Advisor
1 week ago
Customer Support Advisor at Synergy Plus Recruitment
Synergy Plus Recruitment is delighted to present an opportunity for a Customer Support Advisor to become part of a well-known Milton Keynes-based company specializing in equipment. This position offers a fixed-term contract with competitive compensation, comprehensive benefits, and a dynamic work environment.
Working Details:
- Full-Time Hours: Monday - Friday, 9:00 am - 6:00 pm, and two Saturdays per month, 8:00 am - 1:00 pm
- Contract Type: Fixed Term
- Salary: £13.00 per hour (depending on experience)
Company Benefits Include:
- Competitive hourly rate
- Full-time role with consistent hours and some weekend shifts
- 30 days of annual leave, inclusive of bank holidays
- Sick pay coverage and pension contributions
- Exclusive discounts on company products
- Engaging social activities and events
Role Overview:
As a Customer Support Advisor, you will play a crucial role in providing exceptional customer service through various channels. Your duties will involve handling inquiries, resolving issues, and ensuring overall customer contentment.
Main Responsibilities:
- Respond promptly to customer inquiries via phone, email, and in-person interactions
- Assist customers with parcel tracking and resolution of delivery-related issues
- Collaborate with internal teams for feedback and service enhancements
- Create customer support resources such as FAQs
- Efficiently manage product returns, repairs, and warranty claims
- Handle customer complaints with professionalism and efficiency
Required Skills:
- Effective multitasking skills with keen attention to detail
- Organizational proficiency and a proactive attitude towards customer satisfaction
- Strong written and verbal communication abilities
- Demonstrated experience in customer service and conflict resolution
- Capability to maintain professionalism under pressure
Interested in Becoming a Customer Support Advisor?
If you are looking for a rewarding role in customer support and excel in a warm, supportive business environment, we invite you to apply. Advance your career and become a part of our team by submitting your application showcasing your relevant expertise and skills.
Synergy Plus Recruitment ensures equal opportunities for all applicants. We are excited to review your application.
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