Customer Service Advisor

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Synergy Plus Recruitment Ltd Full time

Customer Support Advisor at Synergy Plus Recruitment

Synergy Plus Recruitment is delighted to present an opportunity for a Customer Support Advisor to become part of a well-known Milton Keynes-based company specializing in equipment. This position offers a fixed-term contract with competitive compensation, comprehensive benefits, and a dynamic work environment.


Working Details:

  • Full-Time Hours: Monday - Friday, 9:00 am - 6:00 pm, and two Saturdays per month, 8:00 am - 1:00 pm
  • Contract Type: Fixed Term
  • Salary: £13.00 per hour (depending on experience)

Company Benefits Include:

  • Competitive hourly rate
  • Full-time role with consistent hours and some weekend shifts
  • 30 days of annual leave, inclusive of bank holidays
  • Sick pay coverage and pension contributions
  • Exclusive discounts on company products
  • Engaging social activities and events

Role Overview:

As a Customer Support Advisor, you will play a crucial role in providing exceptional customer service through various channels. Your duties will involve handling inquiries, resolving issues, and ensuring overall customer contentment.


Main Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and in-person interactions
  • Assist customers with parcel tracking and resolution of delivery-related issues
  • Collaborate with internal teams for feedback and service enhancements
  • Create customer support resources such as FAQs
  • Efficiently manage product returns, repairs, and warranty claims
  • Handle customer complaints with professionalism and efficiency

Required Skills:

  • Effective multitasking skills with keen attention to detail
  • Organizational proficiency and a proactive attitude towards customer satisfaction
  • Strong written and verbal communication abilities
  • Demonstrated experience in customer service and conflict resolution
  • Capability to maintain professionalism under pressure

Interested in Becoming a Customer Support Advisor?

If you are looking for a rewarding role in customer support and excel in a warm, supportive business environment, we invite you to apply. Advance your career and become a part of our team by submitting your application showcasing your relevant expertise and skills.


Synergy Plus Recruitment ensures equal opportunities for all applicants. We are excited to review your application.



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