Call Centre Representative

1 week ago


Coventry, Coventry, United Kingdom Contechs Consulting Full time

Position:
Call Centre RepresentativeSector: Professional ServicesLocation: Whitley

Position Type: 12 month rolling contractInside / Outside IR35: InsideSalary: £22.16 per hour Umbrella rateAbout the companyI am currently recruiting on behalf of a Luxury Automotive OEM based in Whitley who are seeking a Call Centre Representative to join their team.

Job DescriptionAs a Call Centre Representative your main responsibilities are:

  • To be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience
  • You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis
  • Our Client recruits for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries
  • Handling a high volume customer queries/complaints on a daily basisQualifications / Skills needed
  • Call centre experience.
  • Experience of managing a high volume of queries
  • An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable.
  • Strong communication skills, both written and verbal
  • Excellent customer service experienceExcellent opportunity, immediate start available


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