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Debt Advisor

3 months ago

Leeds, Leeds, United Kingdom BCA Full time

Job Title:
Debt Advisor

Location:
Hybrid working, home & BCA Leeds once a week

Salary:
Up to £25,000 per annum

Working Hours: 40 hours per week - Monday - Friday (flexibility needed for weekends on a rota)

Job Status:
Permanent

Join the UK's largest B2B used vehicle service
At BCA, we're altogether, more. More than just your average vehicle remarketing company. More than just any other place to work.

We're Europe's largest vehicle remarketing business, the backbone of the UK's automotive supply chain, and the best place to build the career you want.


Now, this is where you fit in
We're looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business.

You'll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.


This new centralised role will focus on the day to day running of aftersales services predominately around the timely collection of our debt for our buyers and vendors, post-sale sale invoicing and bid capturing alongside various administrative responsibilities.

We aim to achieve the highest level of Customer experience. Having a passion to ensure our customers receive a 1st class service is key being successful in this role.

This is a customer focused role which gives you an opportunity to build relationships not only with customers but also numerous departments within the business.


Your key responsibilities will be:

  • Legal Action: Legal pack for buyers who have defaulted in payment and no alternative options are available to recover the debt.
  • Onsite Stock: Contacting customers to discuss vehicles onsite allowing more opportunity to upsell buyers with a Delivery solution
  • Invoicing & Bid Capturing
    . Use Internal systems to process post sale invoices. Ensuring we have all the information needed to complete the process and maintain buyer satisfaction. Contacting customers when required, always ensuring a consistent and professional approach.
  • Product Knowledge. As a fastevolving innovative business BCA will continue to develop areas to improve customer experience. Attend training courses to improve product knowledge and selfdevelopment.
  • Innovation. You will be part of a team that will always be looking for suggestions and ideas on what we can do better for the business and our customers. Having an open mind is key to being part these ongoing developments and improvements.
  • Support. Supporting other areas of the business to ensure business needs are met
  • Engaging with our buyers and vendors. Having a friendly, professional, and consistent approach with our customers will ensure long standing relationships and their continued support in the future.
  • BCA Locations and centralised departments.
  • Working alongside the Buyer Development Team you will have the opportunity to lean on their customer relationships when challenges arise. Adhoc. Taking on other tasks outside your normal daily responsibilities.

To be successful, you'll bring some of the following experience with you:

  • Fully literate on MS Office mainly Microsoft Word, Excel
  • Excellent attention to detail and high level of accuracy
  • Working with strict daily deadlines
  • Organised with good time management.
  • Drive and Results focused
  • Excellent communicator both written and oral.
  • Knowledge of ACS system (Preferable)


 DTR
  • Reporting (Preferable)
  • Update billing processes and distribution lists as of when the need arises.

We've put everything in place to ensure you thrive.

Competitive salaries, strong core values and an excellent benefits package that includes:

  • Company Pension Scheme
  • Private Medical Insurance (role dependent)
  • An Employee Assistance Programme
  • Enhanced maternity, paternity, and adoption leave
  • Access to trained Mental Health First Aiders

_And so much more _


As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey.

We're the number one in what we do for a reason and that's because of the people we have on our teams.

If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.


Working Hours

  • Weekly 40hrs (Mon-Sunday 88pm) with the core hours Mon-Fri and Evenings and weekends as operationally required.
  • Bank Holidays are considered a normal working day
  • We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible._
  • Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._