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Customer Solutions Advisor
2 months ago
Job Title: Customer Solutions Advisor
Location: Leeds, Thorpe Park, Hybrid working
About the Role:
We are seeking a highly skilled and motivated Customer Solutions Advisor to join our team at Lowell Financial Ltd. As a Customer Solutions Advisor, you will play a critical role in ensuring that our customers receive excellent service and support in managing their debt.
Key Responsibilities:
- Communicate effectively with customers, colleagues, and other stakeholders to resolve customer queries and concerns.
- Manage and maintain accurate records of customer interactions and correspondence.
- Ensure compliance with regulatory requirements and company policies.
- Develop and maintain strong relationships with customers to build trust and confidence.
- Work collaboratively with colleagues to achieve team goals and objectives.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
- Flexible working arrangements, including hybrid working.
- A range of employee benefits, including life assurance and a discretionary annual bonus.
Requirements:
Excellent communication and interpersonal skills.Strong attention to detail and organizational skills.Ability to work in a fast-paced environment and prioritize tasks effectively.Experience of MS Word, Excel, Outlook, Sharepoint, and MS Teams.Excellent letter writing skills, including spelling, punctuation, and grammar.Why Join Us:
At Lowell Financial Ltd, we are committed to helping our customers manage their debt and achieve financial stability. We offer a supportive and inclusive work environment, with opportunities for career development and progression. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.
