Team Leader
7 days ago
Life on the team
Following a career progression for our current Team Leader, the Customer Insight team is looking for an experienced Team Leader to manage our team of Business Analysts & Co-ordinators and provide effective guidance.
Customer Insight is part of the Customer Experience Team, working within Group Development.
We are a Group Function, providing a systematic approach for collecting customer feedback and deriving insights that can lead to change.
As Team Leader, you will be the contact point for all team members, and the first point of contact for new EUF implementation requests so your communication skills and delegation skills should be excellent.
The role will suit someone who is an experience Team Leader, or who has previous Operational Management experience and a strong understanding of Computacenter systems and processes, and a desire to work in an autonomous role, taking responsibility for team performance and helping drive the success of the Voice of the Customer programme across the Group.
What you'll do
- Delegate tasks and set deadlines.
- Oversee daytoday operation, including individual 121s and team absence.
- Create an inspiring and motivational team environment.
- Manage project pipeline and assist with project governance.
- Monitor team performance and report on key performance indicators.
- Accountability for EUF scores, processes, and reporting
- Organise and coordinate content for Customer Insight quarterly meetings.
- Manage training needs, programmes and provide coaching.
- Organise and coordinate content for quarterly team meetings.
- Recognise high performance and reward accomplishments.
- Management of stakeholder relationships across the Group and with customers
What you'll need
- Experience in leading a team to achieve successful outcomes.
- Enthusiasm to take ownership of a team and drive performance.
- Desire to innovate, add value and steer improvements and efficiencies across the team and its processes.
- Excellent communication and documentation skills
- Ability to act as part of a project team and maintain stakeholder relationships.
- Excellent time management skills
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location:
Hybrid remote in Hertfordshire England, AL10 9TW
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