Support Team Leader

2 weeks ago

Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

FTE: 1.0 FTE (working 37 hours per week)
Duration of Contract: Permanent
Salary: UH7 £37,099 pa to £40,521 pa with potential to progress to £44,263 pa on achieving designated skills and experience
Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: College Lane Campus, University of Hertfordshire, Hatfield

The Support Team – The Central Support Team is comprised of multi-skilled Specialists who will be responsible for providing frontline support for the University's staff, students and visitors. This support is for the wide range of library, academic and IT and AV services that the Library and Computing Service department offers.

Main duties and responsibilities
You will have responsibility for the delivery, implementation, operation and daily management of a frontline support team. You will need to work closely with the other Support Managers and Team Leaders within the department to ensure the wide range of University services, systems, solutions and support that LCS is responsible for can be delivered. You will also utilise technical skills and knowledge to deal with complex enquiries, technical clinics, user support and other University wide services and you will assist in liaising with Schools regarding budget planning.

You will be responsible for the leadership and direct line management of the assigned team, including: monitoring of workloads, managing rotas, ensuring good performance management, ensuring talented staff in the team are recognised and retained and that suitable succession plans are in place, maintenance of records of staff development activities and the oversight of staff issues for those within the allocated teams including excellent people management, appointment, probation, progression, and review of performance.

Skills and experience required.
You will have practical IT skills, including familiarity with common computing applications and large corporate database systems as well as proven skills and experience in co-ordinating and supervising the work of others and proven experience in the delivery of front-line IT services within a customer service organisation at an appropriate level of responsibility.

A good working knowledge of relevant recognised standards, proven skills and experience in setting up and operating a range of user computing and digital media equipment and software and experience in fault diagnosis and resolution across a range of computing and digital media provision are also essential requirements of this role.

The ability to implement Health and Safety processes and to maintain and manage compliance with these within a changing environment.

Qualifications required
You will hold a minimum of a Degree or equivalent, or proven expertise and experience. A qualification at professional level in a relevant specialist computing and/or digital media technologies related to the post requirements is also essential.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries: Becky Wainwright,

Closing Date: 06 June 2024
Interview Date: To be confirmed
Reference Number:

£37,099 to £40,521 pa with potential to progress to £44,263 pa on achieving designated skills and experience

  • Team Leader

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE:1.0 fte (working 37 hours per week)Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New YearLocation: MacLaurin Building, de Havilland Campus, HatfieldAs part of a newly established team, based in Academic Services, we are looking to recruit a proactive and motivated...

  • Programme Leader BA

    1 week ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0 FTE (Working 37 hours per week)Salary: UH8 £44,263 pa to £56,021 pa by annual increments on achieving designated skills and experience. Annual Leave: 35 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New YearLocation: College Lane Campus, Hatfield Main duties and...

  • Programme Leader Specialist Community Nursing

    1 month ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0 fte (working 37 hours per week)Salary: UH9 £56,021 pa to £66,857pa by annual increments on achieving designated skills and experienceAnnual Leave: 35 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New YearLocation: College Lane Campus (some teaching at Meridian House and...

  • Student Funding and Financial Support Administrator

    1 month ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0 FTE (working 37 hours per week) and FTE (working 33 hours per week)Duration of Contract: 1 permanent role, 1 fixed term part time maternity cover for 12 monthsSalary: UH4 £24,248 pa to £25,138pa with potential to progress to £27,181pa on achieving designated skills and experienceAnnual Leave: 25 days plus standard public holidays and an...

  • Operations Support Manager

    3 days ago

    Hatfield, UK, Hertfordshire, United Kingdom Mitsubishi Electric Full time

    About us:We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us...

  • Lecturer in Computer Science

    2 months ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0 FTE (37 working hours per week)Salary: UH7 £37,099 pa to £44,263 paAnnual Leave: 35 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New YearLocation: College Lane Campus, Hatfield Applications are invited to apply for an academic position as a Lecturer in the Department of...

  • Community Student Support and Investigating Officer

    7 days ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 0.4 FTE (working 14.8 hours per week)Salary: UH6 £31,396 to £33,966 pro rata pa with potential to progress to £37,099 pro rata pa on achieving designated skills and experienceAnnual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our offices between Christmas and New YearLocation: Hatfield (some...

  • Head of Sales

    1 week ago

    Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - London, UK - Hatfield, UK - Reading | Job-ID: 208451 | Contract type: Standard | Business Unit: Sales & Pre-Sales & Alliances Life on the teamWe are looking to recruit a dynamic Head of Sales to lead our Data Center & Hybrid team. If you have a passion for helping customers and would like to leverage the best technologies in the space of Data...

  • School Business Manager

    7 days ago

    Hatfield, Hertfordshire, United Kingdom Bishop's Hatfield Girls' School Full time

    Job title: School Business Manager (Finance & Operations) Salary: Salary Scale £61,788 to £69,704 (including fringe)* Membership of local government pension schemeHours: Full time, with generous holiday entitlement*Responsible to: Headteacher / Business LeaderCould you help shape the future of our vibrant school community? This is an exciting opportunity...

  • Deputy Manager

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom Eden Brown Synergy Full time

    Eden Brown Synergy has an exciting opportunity for a Deputy Manager (Residential Children's Home) to join an exciting group offering care and education services for children and young people.The Deputy Manager would have an opportunity to support the Registered Manager in the opening of a new therapeutic care service for children and young peopleThe purpose...

  • Teaching Fellow

    3 days ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0 fte (working 37 hours per week)Duration of Contract: PermanentSalary: UH6 £31,396pa to £33,966pa with potential to progress to £37,099pa by annual increments on achieving designated skills and experienceAnnual Leave: 35 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New...

  • Customer Payments Accounts Assistant

    7 days ago

    Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    The purpose of this role is to contribute to the day to day processes within the Customer Payments Team, ensuring all transactions are correctly processed and recorded on daily basis. The role reports to the Customer Payments Team Leader, and sits within the wider Finance - Retail team.Key Responsibilities: Ensure all payments and refunds are processed...

  • Teaching Fellow

    1 month ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0fte (working 37 hours per week)Duration of Contract: 1-year fixed termSalary: UH6 £31,396pa to £37,099paAnnual Leave: 35 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New YearLocation: DeHavilland Campus, Hatfield Hertfordshire Business School are pleased to be able to offer...

  • Identity and Access Management Consultant

    2 months ago

    Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Mobile England, UK - London, UK - Reading, UK - Hatfield, UK - Manchester, UK - Hatfield, UK - Milton Keynes (old), UK - Milton Keynes, UK - Liverpool, UK - Warrington | Job-ID: 196141 | Contract type: Standard | Business Unit: IT Consulting Flexible UK base location with regular UK-wide travel Competitive Salary + Car + Pension + Sharesave +...

  • Key Stage 1 or Key Stage 2 class teacher

    4 weeks ago

    Hatfield, Hertfordshire, United Kingdom St Mary's Church of England Primary School, Welham Green Full time

    About the role We are seeking to recruit an enthusiastic, energetic and ambitious Key Stage 1 or Key Stage 2 class teacher, who is passionate about getting the best outcomes for the children in their class.If you are committed to the highest standards of teaching and learning and are keen to make a difference to the lives of our children, then we would like...

  • Part-time (0.4) Key Stage 1 or Key Stage 2 class teacher

    4 weeks ago

    Hatfield, Hertfordshire, United Kingdom St Mary's Church of England Primary School, Welham Green Full time

    About the role We are seeking to recruit an enthusiastic, energetic and ambitious Part-time (0.4) Key Stage 1 or Key Stage 2 class teacher, who is passionate about getting the best outcomes for the children in their class.If you are committed to the highest standards of teaching and learning and are keen to make a difference to the lives of our children,...

  • Senior Lecturer in Education

    2 weeks ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0 FTE (working 37 hours per week)Annual Leave: 35 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New YearLocation: De Havilland Campus, HatfieldIn the Schools of Law and Education, we pride ourselves on delivering a truly innovative learning and teaching experience, based on...

  • Principal Lecturer in Education

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0 FTE working 37 hours per weekSalary: UH 9 £56,021pa to £66,857pa by annual increments on achieving designated skills and experienceAnnual Leave: 35 days plus standard public holidays and an additional 4 daysWe wholeheartedly encourage and welcome applications from individuals from Black and Minority Ethnic (BAME) and LGBTQ+ backgrounds who are...

  • Principal Lecturer in Education

    1 week ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0 FTE working 37 hours per weekSalary: UH 9 £56,021pa to £66,857pa by annual increments on achieving designated skills and experienceAnnual Leave: 35 days plus standard public holidays and an additional 4 daysWe wholeheartedly encourage and welcome applications from individuals from Black and Minority Ethnic (BAME) and LGBTQ+ backgrounds who are...

  • Deputy Dean of School

    1 month ago

    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE: 1.0FTE (working 37 hours per week)Salary: AM3, £76,864 to £82,080 per annum depending on skills and experienceAnnual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New YearLocation: De Havilland Campus, Hatfield, University of Hertfordshire Four-year tenured appointment...