Current jobs related to Customer Services Administrator - Norwich, Norfolk - Select

  • Recruitment Officer

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    About the RoleNorfolk & Suffolk Foundation NHS Trust is seeking a highly organized and customer-focused individual to join our Recruitment Team as an Administrative Support Officer. This is an exciting opportunity to support the administration and customer service aspects of the recruitment process, from advertising to contract issuing.Main...

  • Recruitment Officer

    2 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    About the RoleNorfolk & Suffolk Foundation NHS Trust is seeking a highly organized and customer-focused individual to join our Recruitment Team as an Administrative Support Officer. This is an exciting opportunity to support the administration and customer service aspects of the recruitment process, from advertising to contract issuing.Main...

  • Regional Housing Administrator

    3 weeks ago

    Norwich, Norfolk, United Kingdom CLARION HOUSING GROUP LIMITED Full time

    Job Summary:We are seeking a highly skilled Regional Housing Administrator to join our team at Clarion Housing Group Limited. As a key member of our administration team, you will be responsible for delivering a high-quality, customer-focused regional administration service to our Neighbourhood Team.Key Responsibilities:Deliver a highly effective and...

  • Regional Housing Administrator

    2 weeks ago

    Norwich, Norfolk, United Kingdom CLARION HOUSING GROUP LIMITED Full time

    Job Summary:We are seeking a highly skilled Regional Housing Administrator to join our team at Clarion Housing Group Limited. As a key member of our administration team, you will be responsible for delivering a high-quality, customer-focused regional administration service to our Neighbourhood Team.Key Responsibilities:Deliver a highly effective and...

  • Customer Service Representative

    3 weeks ago

    Norwich, Norfolk, United Kingdom Pertemps Full time

    We are seeking a bright and sunny Customer Service individual to join our team at Pertemps, a leading student accommodation provider in the UK. As a Customer Service Assistant, you will be responsible for providing exceptional customer service and administrative support to our students and residents.Key Responsibilities:Answering phone calls and responding...

  • Customer Service Representative

    5 days ago

    Norwich, Norfolk, United Kingdom Pertemps Full time

    Customer Service AssistantWe are seeking a bright and sunny Customer Service individual to join our team at a student accommodation provider in Norwich. This is a temporary role starting in September 2024.About the RoleThis is a fantastic opportunity to work for a busy student accommodation provider, providing excellent customer service and administrative...

  • Customer Service Representative

    5 days ago

    Norwich, Norfolk, United Kingdom Pertemps Full time

    Customer Service AssistantWe are seeking a bright and sunny Customer Service individual to join our team at a student accommodation provider in Norwich. This is a temporary role starting in September 2024.About the RoleThis is a fantastic opportunity to work for a busy student accommodation provider, providing excellent customer service and administrative...

  • Customer Service Representative

    3 days ago

    Norwich, Norfolk, United Kingdom Red Personnel Full time

    Customer Service AssistantWe are seeking a friendly and conscientious individual to join our team as a Customer Service Assistant at our student accommodation provider in Norwich.Key Responsibilities:Providing exceptional customer service to students and clientsAssisting with administrative tasks and general support to the team and residentsAnswering phone...

  • Customer Service Representative

    4 days ago

    Norwich, Norfolk, United Kingdom Red Personnel Full time

    Customer Service AssistantWe are seeking a friendly and conscientious individual to join our team as a Customer Service Assistant at our student accommodation provider in Norwich.Key Responsibilities:Providing exceptional customer service to students and clientsAssisting with administrative tasks and general support to the team and residentsAnswering phone...

  • Customer Service Representative

    7 days ago

    Norwich, Norfolk, United Kingdom Reed Full time

    We are seeking a skilled Customer Services candidate to join our client's team in Norwich. This role offers a great opportunity to develop your customer service and administration skills, and carve a career for yourself. The ideal candidate will have a strong background in customer service and/or administration, with excellent communication and...

  • Customer Service Representative

    7 days ago

    Norwich, Norfolk, United Kingdom Reed Full time

    We are seeking a skilled Customer Services candidate to join our client's team in Norwich. This role offers a great opportunity to develop your customer service and administration skills, and carve a career for yourself. The ideal candidate will have a strong background in customer service and/or administration, with excellent communication and...

  • Customer Service Representative

    2 weeks ago

    Norwich, Norfolk, United Kingdom Reed Full time

    We are seeking a skilled Customer Services candidate to join our client's team in Norwich. This role offers a great opportunity to develop your customer service and administration skills, and carve a career for yourself. The ideal candidate will have a strong background in customer service and/or administration, with excellent communication and...

  • Customer Service Representative

    2 weeks ago

    Norwich, Norfolk, United Kingdom Reed Full time

    We are seeking a skilled Customer Services candidate to join our client's team in Norwich. This role offers a great opportunity to develop your customer service and administration skills, and carve a career for yourself. The ideal candidate will have a strong background in customer service and/or administration, with excellent communication and...

  • Customer Service Representative

    5 days ago

    Norwich, Norfolk, United Kingdom Red Personnel Full time

    Customer Service AssistantWe are seeking a friendly and conscientious individual to join our team as a Customer Service Assistant at our student accommodation provider in Norwich.Key Responsibilities:Providing exceptional customer service to students and clientsAssisting with administrative tasks and general support to the team and residentsAnswering phone...

  • Customer Service Representative

    5 days ago

    Norwich, Norfolk, United Kingdom Red Personnel Full time

    Customer Service AssistantWe are seeking a friendly and conscientious individual to join our team as a Customer Service Assistant at our student accommodation provider in Norwich.Key Responsibilities:Providing exceptional customer service to students and clientsAssisting with administrative tasks and general support to the team and residentsAnswering phone...

  • Customer Service Representative

    6 days ago

    Norwich, Norfolk, United Kingdom rthirteen recruitment Full time

    Customer Care Coordinator Job Description **About the Role** We are seeking a highly skilled Customer Care Coordinator to join our team on a temporary basis. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers. **Key Responsibilities** * Handle incoming customer calls and respond to...

  • Customer Service Representative

    6 days ago

    Norwich, Norfolk, United Kingdom rthirteen recruitment Full time

    Customer Care Coordinator Job Description **About the Role** We are seeking a highly skilled Customer Care Coordinator to join our team on a temporary basis. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers. **Key Responsibilities** * Handle incoming customer calls and respond to...

  • Customer Service Representative

    2 days ago

    Norwich, Norfolk, United Kingdom Red Personnel Full time

    Customer Service AssistantWe are seeking a friendly and approachable Customer Service Assistant to join our team at Red Personnel. As a key member of our student accommodation team, you will be responsible for providing exceptional customer service to our residents and visitors.Key Responsibilities:Answering phone calls and responding to resident...

  • Customer Service Representative

    2 days ago

    Norwich, Norfolk, United Kingdom Red Personnel Full time

    Customer Service AssistantWe are seeking a friendly and approachable Customer Service Assistant to join our team at Red Personnel. As a key member of our student accommodation team, you will be responsible for providing exceptional customer service to our residents and visitors.Key Responsibilities:Answering phone calls and responding to resident...

  • Customer Service Representative

    2 days ago

    Norwich, Norfolk, United Kingdom Reed Full time

    Customer Service and Administration RoleWe are seeking a skilled Customer Service and Administration professional to join our client's team in Norwich. This is an excellent opportunity to develop your skills and build a career in a dynamic environment.Key Responsibilities:Forecasting customer needs and providing tailored solutionsProcessing customer orders...

Customer Services Administrator

3 months ago

Norwich, Norfolk, United Kingdom Select Full time
Are you passionate about providing exceptional customer service? Do you thrive in managing detailed administrative tasks to ensure a seamless customer experience?

My client are seeking a proactive Customer Service Administrator to join their dedicated team. This role reports directly to the Customer Service Manager and is instrumental in managing and delivering the administration process relevant to post-contract and handover services to their clients and customers.

Key Responsibilities will include:
  • Enhance customer satisfaction by ensuring timely feedback and completion of works within agreed timescales.
  • Oversee subcontractor and supplier performance to ensure quality standards are met.
  • Coordinate daily activities for Customer Service Operatives, aligning efforts with customers.
  • Log and manage all incoming correspondence via phone, email, letter, and fax, ensuring same-day acknowledgement during business hours.
  • Answer incoming calls promptly and manage the customer service telephone system.
  • Handle general office administration tasks including document preparation and filing.
  • Update CRM databases with customer data.
  • Prepare and distribute defect sheets and job sheets with realistic timelines.
  • Assist in preparing Handover Documentation Folders and maintain updated records.
  • Obtain quotes for remedial works, raise orders, and process invoices as required.
  • Participate in team meetings to report progress and address day-to-day issues.
Who are you?
  • Strong organisational skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Experience in customer service and administration.
  • Proficient with CRM systems and Microsoft Office.
  • Ability to multitask and meet tight deadlines.
Join my client and be a part of a team that values professionalism, efficiency, and a customer-first approach. If you are ready to take on this challenging role and contribute to my client's success, I would love to hear from you.

Apply today to Emma at Select Recruitment and let's make a difference together