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IT Support Engineer

3 months ago

Antrim, United Kingdom Ocho Full time
Technical Support Engineer required to join our Managed Services & Security client. If you're ready to advance your career in a dynamic, growth-oriented environment, this opportunity is for you. Successful candidates embody a customer-centric attitude and a commitment to professionalism.

Responsibilities include:
Providing timely client support within agreed SLAs Resolving issues with a friendly and knowledgeable approach Collaborating with existing support teams across NI Experience required: Ideally 2+ years in L2 support within an MSP environment Essential Microsoft certifications Desirable expertise in switching, firewalls, routers, and wireless APs Proficiency in Windows server and virtualization (VMware and Hyper-V)

Strong familiarity with Windows-based operating systems Competency in Office 365 administration Experience with Active Directory, DNS, DHCP, and Group Policy Familiarity with Veeam Backup Solutions or similar products Excellent written documentation and verbal communication skills Package:
Work/life balance Hybrid working model Family-friendly environment Birthday leave Team-building activities Learning and development opportunities Regular social events Medical and life insurance coverage Bereavement leave 30 days of holiday with additional days for service Pension scheme Please apply now if you match the above requirements, or reach out to Andrew Harrison directly

Skills:
windows servers o365 vmware, hyperV