Current jobs related to Call Centre Agent - Norwich, Norfolk - Epos Now

  • Non Emergency Call Centre Representative

    6 days ago

    Norwich, Norfolk, United Kingdom Blue Arrow Full time

    Job Title: Non Emergency Call HandlerWe are seeking a skilled Call Handler to join our team at Blue Arrow, working with Norwich NHS Trust.Key Responsibilities:Answer operational calls in a 24/7 non-emergency call handling serviceProvide accurate assistance over the telephone using software and triaging toolsForm part of a team of Call Handlers providing the...

  • Non Emergency Call Centre Representative

    6 days ago

    Norwich, Norfolk, United Kingdom Blue Arrow Full time

    Job Title: Non Emergency Call HandlerWe are seeking a skilled Call Handler to join our team at Blue Arrow, working with Norwich NHS Trust.Key Responsibilities:Answer operational calls in a 24/7 non-emergency call handling serviceProvide accurate assistance over the telephone using software and triaging toolsForm part of a team of Call Handlers providing the...

  • Non Emergency Call Centre Representative

    1 week ago

    Norwich, Norfolk, United Kingdom Blue Arrow Full time

    Job SummaryWe are seeking a skilled Non Emergency Call Handler to join our team at Blue Arrow. As a key member of our Commercial Services Contact Centre, you will provide exceptional customer service to patients and stakeholders, ensuring accurate assistance and support through our 24/7 non-emergency call handling service.Key ResponsibilitiesAnswer...

  • Non Emergency Call Centre Representative

    1 week ago

    Norwich, Norfolk, United Kingdom Blue Arrow Full time

    Job SummaryWe are seeking a skilled Non Emergency Call Handler to join our team at Blue Arrow. As a key member of our Commercial Services Contact Centre, you will provide exceptional customer service to patients and stakeholders, ensuring accurate assistance and support through our 24/7 non-emergency call handling service.Key ResponsibilitiesAnswer...

  • Non Emergency Call Centre Representative

    1 week ago

    Norwich, Norfolk, United Kingdom Blue Arrow Full time

    Job SummaryWe are seeking a skilled Non Emergency Call Handler to join our team at Blue Arrow. As a key member of our Commercial Services Contact Centre, you will provide exceptional customer service to patients and stakeholders, ensuring accurate assistance and support over the phone.Key Responsibilities:Answer operational calls and provide assistance using...

  • Non Emergency Call Centre Representative

    1 week ago

    Norwich, Norfolk, United Kingdom Blue Arrow Full time

    Job SummaryWe are seeking a skilled Non Emergency Call Handler to join our team at Blue Arrow. As a key member of our Commercial Services Contact Centre, you will provide exceptional customer service to patients and stakeholders, ensuring accurate assistance and support over the phone.Key Responsibilities:Answer operational calls and provide assistance using...

  • GP Assistant

    3 weeks ago

    Norwich, Norfolk, United Kingdom UEA Medical Centre Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at the UEA Medical Centre. As a Medical Centre Support Assistant, you will play a vital role in ensuring the smooth operation of our medical centre.Key ResponsibilitiesProcess all incoming and outgoing correspondence, including clinical and...

  • GP Assistant

    3 weeks ago

    Norwich, Norfolk, United Kingdom UEA Medical Centre Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at the UEA Medical Centre. As a Medical Centre Support Assistant, you will play a vital role in ensuring the smooth operation of our medical centre.Key ResponsibilitiesProcess all incoming and outgoing correspondence, including clinical and...

  • Medical Centre Assistant

    2 weeks ago

    Norwich, Norfolk, United Kingdom UEA Medical Centre Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a GP Assistant at the UEA Medical Centre. As a key member of our administrative team, you will play a vital role in supporting our doctors and clinical staff in providing high-quality patient care.Key ResponsibilitiesProcess and manage incoming and outgoing...

  • Medical Centre Assistant

    2 weeks ago

    Norwich, Norfolk, United Kingdom UEA Medical Centre Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a GP Assistant at the UEA Medical Centre. As a key member of our administrative team, you will play a vital role in supporting our doctors and clinical staff in providing high-quality patient care.Key ResponsibilitiesProcess and manage incoming and outgoing...

  • Commercial Contact Centre Supervisor

    4 weeks ago

    Norwich, Norfolk, United Kingdom East of England Ambulance Service Full time

    About the RoleThe East of England Ambulance Service is seeking a highly skilled and experienced Commercial Contact Centre Supervisor to join our team. As a key member of our leadership team, you will be responsible for leading a team of contact centre staff, ensuring that all operational calls are answered promptly, and that customer processes are followed...

  • GP Assistant

    6 days ago

    Norwich, Norfolk, United Kingdom UEA Medical Centre Full time

    About the RoleWe are seeking a highly organized and detail-oriented GP Assistant to join our team at the UEA Medical Centre. As a key member of our administrative team, you will play a vital role in supporting our doctors and clinical staff in providing high-quality patient care.Key ResponsibilitiesProcess all incoming and outgoing correspondence, including...

  • GP Assistant

    6 days ago

    Norwich, Norfolk, United Kingdom UEA Medical Centre Full time

    About the RoleWe are seeking a highly organized and detail-oriented GP Assistant to join our team at the UEA Medical Centre. As a key member of our administrative team, you will play a vital role in supporting our doctors and clinical staff in providing high-quality patient care.Key ResponsibilitiesProcess all incoming and outgoing correspondence, including...

  • Sales Representative

    3 days ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Sales Agent OpportunityWe are seeking a highly motivated and enthusiastic Sales Agent to join our team. As a Sales Agent, you will be responsible for making outbound calls to warm leads, processing customer applications, and building rapport with customers.Key Responsibilities:Making outbound calls to warm leadsProcessing customer applications and converting...

  • Sales Representative

    3 days ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Sales Agent OpportunityWe are seeking a highly motivated and enthusiastic Sales Agent to join our team. As a Sales Agent, you will be responsible for making outbound calls to warm leads, processing customer applications, and building rapport with customers.Key Responsibilities:Making outbound calls to warm leadsProcessing customer applications and converting...

  • Sales Representative

    6 days ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Sales Agent OpportunityWe are seeking a highly motivated and enthusiastic Sales Agent to join our team at Service Service Employment Agency Limited. As a Sales Agent, you will be responsible for making outbound calls to warm leads, processing customer applications, and building rapport with customers.Key Responsibilities:Making outbound calls to warm...

  • Sales Representative

    6 days ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Sales Agent OpportunityWe are seeking a highly motivated and enthusiastic Sales Agent to join our team at Service Service Employment Agency Limited. As a Sales Agent, you will be responsible for making outbound calls to warm leads, processing customer applications, and building rapport with customers.Key Responsibilities:Making outbound calls to warm...

  • Helpdesk Support Agent

    1 month ago

    Norwich, Norfolk, United Kingdom Norse Group Full time

    Client Support Specialist - TFM £25.58 pro rata Norse Group is in search of a Client Support Specialist to deliver exceptional customer service within the Facilities Management sector. Our Helpdesk operates around the clock, every day of the year, with the primary aim of providing continuous Customer Contact assistance to all clients, encompassing...

  • Sales Representative

    1 week ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job Title: Sales AgentAre you a motivated and enthusiastic individual looking for a challenging role in sales? Do you have excellent communication skills and a passion for building relationships with customers?We are seeking a Sales Agent to join our team at Service Service Employment Agency Limited. As a Sales Agent, you will be responsible for making...

  • Sales Representative

    1 week ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job Title: Sales AgentAre you a motivated and enthusiastic individual looking for a challenging role in sales? Do you have excellent communication skills and a passion for building relationships with customers?We are seeking a Sales Agent to join our team at Service Service Employment Agency Limited. As a Sales Agent, you will be responsible for making...

Call Centre Agent

3 months ago

Norwich, Norfolk, United Kingdom Epos Now Full time
Ready to start a career with a market-leading international company?

Job title:
Customer Support Consultant.

Location:
UK, Norwich.

Company:
Epos Now.

Salary:
Starting at £21,750 (and scaling to £25,000) with uncapped commission.

Working hours:
See shift patterns below.

About the job:


To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office.

The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.


What will you do?

  • Achieve your targets for revenue and customer satisfaction.
  • Nurture meaningful customer relationships.
  • Accurately record all information in the CRM.
  • Deliver exceptional customer service

What do you get in return?

  • Earn uncapped commission pay on top of your salary.
  • Career progression opportunities our philosophy is to promote internally.
  • Company bonus scheme.
  • 24/7 access to a health and wellbeing online centre, with private medical and dental schemes.
  • Exclusive retail, restaurants and travel discounts.
  • Collaborative company culture with regular team building events.
  • Company pension.
  • 20 days annual leave (increasing a day each year), plus bank holidays.
  • Free onsite parking at Norwich office.

What do you need to apply?

  • Be proactive you must be driven to succeed and hit your targets _(Essential)_
  • Great organisation and attention to detail to manage your phone, diary and data systems. _(Essential)_
  • Excellent communication skills across all mediums. _(Essential)_
  • Resilience to bounce back from unhappy customers. _(Essential)_
  • Empathy for customers and the ability to remain calm and professional. _(Essential)_
  • Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. _(Desirable)_
  • At least 1 year's experience in hospitality, retail or contact centre work. _(Desirable)_

Why EposNow
Epos Now is a market-leading fintech business with an international presence (71 countries and counting).

As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive.

In fact, our company mission is to make commerce accessible to everyone.


We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us

What are the next steps?
Interviews for this role are starting immediately.

Ready to begin your career with us?

Job Types:
Full-time, Permanent

Salary:
From £21,750.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Yearly bonus

Ability to commute/relocate:

  • Norwich: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (required)

  • Technical support: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:
UKServ