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Non Emergency Call Centre Representative

2 months ago

Norwich, Norfolk, United Kingdom Blue Arrow Full time
Job Title: Non Emergency Call Handler

We are seeking a skilled Call Handler to join our team at Blue Arrow, working with Norwich NHS Trust.

Key Responsibilities:

  • Answer operational calls in a 24/7 non-emergency call handling service
  • Provide accurate assistance over the telephone using software and triaging tools
  • Form part of a team of Call Handlers providing the first point of contact with telephone callers

About the Role:

The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service, including Patient Transport Eligibility Screening, Telephone Answering Doctors Line, and Message handling for Community Nursing and Midwifery Services.

As a Call Handler, you will work rotating shifts, normally providing the first point of contact with telephone callers to the Trust.

What We Offer:

Blue Arrow is proud to be a Disability Confident Employer, committed to helping find great work opportunities for great people.