Medical Centre Assistant

1 week ago

Norwich, Norfolk, United Kingdom UEA Medical Centre Full time

Job Summary:

We are seeking a highly skilled and motivated GP Assistant to join our busy medical centre on the UEA campus. As a key member of our team, you will be responsible for providing administrative support to our GP department, ensuring the smooth day-to-day operations of the practice.

Main Responsibilities:

  • Processing all incoming and outgoing correspondence, clinical and non-clinical, paper and electronic
  • Audio typing clinical referrals, medical reports, medical certificates, general correspondence as requested
  • Dealing with and troubleshooting queries from doctors using a variety of communications (SystmOne, GP patient tasks, Outlook, Crescendo etc)
  • Liaising with patients on behalf of the GPs and liaising with hospital secretaries and out-patient services regarding consultant appointments for both NHS and private patients
  • Managing and processing medical reports, logging requests, preparing dictated reports and invoices
  • Managing, booking and monitoring appointments for all UMS consultant referrals on the national electronic booking system
  • Maintaining accurate electronic records of all verbal and written communication within organisational systems (Clinical SystmOne, spreadsheets)
  • Liaising with the UEA and Student Services, being mindful of confidentiality at all times
  • Coding medical records
  • Assisting with the registration of new patients
  • Using own initiative to work out answers to queries, making phone calls to outside agencies when necessary
  • Managing and processing university medical certificates
  • Redacting medical records (SARS subject access requests) accordingly and in line with protocols
  • Chasing unpaid fees as requested by Business Manager
  • Receiving and making telephone calls, taking/passing on messages accurately and timely in a courteous, professional manner
  • Maintaining internal and external telephone lists and contact details ensuring they are up to date
  • Maintaining, receiving, ordering and accurately replenishing stationery stock
  • Working with colleagues to help develop systems within the office to support the clinical and administrative staff, increase communication and increase time efficiency as the practice extends
  • To contribute towards an electronic filing system, to allow easy access to past work by all clinical and support staff to aid the practice to become more paperless

About Us:

We offer a range of benefits, including free onsite parking, NHS pension scheme, comprehensive induction, occupational sick pay scheme (over and above statutory sick pay), excellent working environment and supportive practice, access to Blue Light card NHS discounts and savings, including discounted membership to the award-winning Sportspark on campus, access to UEA discounts and savings, including heavily discounted bus passes, 4 weeks annual leave (rising to 5 weeks annual leave after 2 years service) + share of bank holidays. Continuity of service will be considered in some cases for those already working in the NHS for > 2 years.

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