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Medical Centre Assistant

2 months ago

Norwich, Norfolk, United Kingdom UEA Medical Centre Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a GP Assistant at the UEA Medical Centre. As a key member of our administrative team, you will play a vital role in supporting our doctors and clinical staff in providing high-quality patient care.

Key Responsibilities

  • Process and manage incoming and outgoing correspondence, including clinical and non-clinical documents, emails, and phone calls.
  • Audio type clinical referrals, medical reports, and other documents as required.
  • Deal with and troubleshoot queries from doctors and other staff members, using various communication systems, including SystmOne, GP patient tasks, and Outlook.
  • Liaise with patients, hospital secretaries, and out-patient services to arrange appointments and manage referrals.
  • Manage and process medical reports, logging requests, preparing dictated reports, and invoices.
  • Monitor and maintain accurate electronic records of all verbal and written communication within our systems.
  • Liaise with the UEA and Student Services, ensuring confidentiality at all times.
  • Coding medical records and assisting with patient registration.
  • Use your initiative to resolve queries and make phone calls to outside agencies when necessary.
  • Manage and process university medical certificates and redact medical records as required.
  • Chase unpaid fees and maintain internal and external telephone lists and contact details.
  • Contribute to the development of systems within the office to support clinical and administrative staff, increase communication, and improve time efficiency.

Person Specification

  • 5 GCSEs/O Levels at Grade C or above (including Maths and English).
  • Office administration experience.
  • Excellent keyboard skills.
  • Experience dealing with the public.
  • Enthusiasm and motivation.
  • Attention to detail and accuracy.
  • Ability to work in a team and autonomously.
  • Pleasant telephone manner.
  • Excellent communication skills.
  • Ability to learn quickly and prioritize.
  • Problem-solving capabilities.
  • Dedication and reliability.

Benefits

  • Free onsite parking.
  • NHS pension scheme.
  • Comprehensive induction.
  • Occupational sick pay scheme (over and above statutory sick pay).
  • Excellent working environment and supportive practice.
  • Access to Blue Light card NHS discounts and savings.
  • Access to UEA discounts and savings.
  • 4 weeks annual leave (rising to 5 weeks after 2 years service) + share of bank holidays.