Customer Service Representative

2 weeks ago

Bristol, Bristol, United Kingdom Diligenta Full time

Customer Service Representative

Up to £21,500 per year

Mon-Friday, 9am-5pm

Bristol Lake view, Bristol, BS34 8SW


Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK.

Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.

Summary of the role:

  • Due to the recent growth of our company, we will be
    recruiting multiple Customer Service Representatives each month throughout the year.
  • We are based next to
    Bristol Parkway, offering
    free and secure onsite parking or a short walk to local trains or buses.
  • Our standard working hours are Monday-Friday between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives
  • Flexible hours are available to suit your availability, work life balance and wellbeing.
  • The starting salary is £21,500 per year, with a pay review on completion of probation after 6 months.

Benefits:

  • We offer 31 days holiday (including bank holidays)
  • Eligibility for an annual discretionary bonus scheme
  • A contributory company pension scheme
  • Excellent employee wellbeing and assistance support programmes
  • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
  • Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services)

What you'll be doing:

Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are
no sales involved in this role.

The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.


  • Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customerfocussed environments, part or full time.
-
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
-
Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.

  • Someone who can quickly understand the customer need and place a real focus on
    resolving issues and queries effectively and empathetically.
  • Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.


Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK.

Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point.

We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.


Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development.

We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality.


Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important.

We care about the things that matter and work at delivering them every day.


We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement.


If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Search Full time

    Customer Service RepresentativeSalary: £22,464 per annumLocation: BristolHours: 08:30 - 17:00 (Monday to Friday), 09:00 - 12:00 (Saturday)36 Hours per week, Full time, Permanent RoleWe are currently looking for confident, approachable and ambitious candidate to work with my client, to support the continuous service of their valued customers. An amazing...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom CSP U.K. LTD Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Duties: Up sell products and services to customers when appropriate Handle customer complaints and provide appropriate solutions Analyse customer needs and...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Diligenta Full time

    **Customer Service Representative Bristol Customer Service RepresentativeUp to £21,500 per yearMon-Friday, 9am-5pmBristol Lake view, Bristol, BS34 8SWHere at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom BN PHOTOGRAPHY Full time

    Job Title: Customer Service RepresentativeOverview: We are seeking a dedicated and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Diligenta Full time

    Customer Service Representative - Bristol Starting at £23,400 per yearMonday-Friday, 8:30am-6pmBristol Lake view, Bristol, BS34 8SWHere at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone...

  • Customer Services Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Travail Employment Group Ltd Full time

    £13.33 to £14.36 per hour, Temporary, 08:30 to 17:00pm (M-F), BS37 Yate, Bristol, Free lunch daily, free refreshments, on-site parking, pension and holidays.This employee focused organisation, established for 50 years carving their way to be the Market leader within their sector are currently looking to recruit for a customer services representative to...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Page Personnel - UK Full time

    A great role with a fast growing manufacturer based in Bradley Stoke This permanent position is offering exciting progression opportunities & £24,000About Our Client:Our client, a Bristol-based manufacturer,, has seen unprecedented growth in recent years, establishing itself as a leading player in the industry through its innovative products and commitment...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Renault Truck Commercials Full time

    Customer Service Representative (CSR)Renault Truck CommercialsMon - Fri 45 hours + alternate Saturday morningsup to £30,000 + overtime and benefitsOverview:Working for our prestigious South West Bristol Dealership, you will be an experienced HGV vehicle industry customer service representative. This role is the first line contact for our customers and you...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Global Exchange Currency Exchange Full time

    Customer Service Representatives (FX Company)Bristol AirportPermanent Position£26,280 per annum (£12.00 per hour)Global Exchange is a leading company in the provision of foreign currency exchange services based at international airports in 22 countries across 5 continents.As part of this growth, Global Exchange is beginning operations in the UK, and to...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Global Exchange Currency Exchange Full time

    Customer Service Representatives (FX Company)Bristol Airport - Permanent Position£26,280 per annum (£12.00 per hour)Global Exchange is a leading company in the provision of foreign currency exchange services based at international airports in 22 countries across 5 continents.As part of this growth, Global Exchange is beginning operations in the UK, and to...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom BLOOMING PARTNERS LIMITED Full time

    As a Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be the first point of contact for customer inquiries, providing information, resolving issues, and delivering an exceptional service experience.Responsibilities: Provide assistance with inquiries, complaints, and...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Pertemps SSDC - DDT Full time

    Pertemps Managed Solutions have been engaged by a leading industrial manufacturer to find the latest addition to the team, a customer service representative. The role is responsible for supporting the Business Development Manager in following up on leads,prospecting for new customers and assisting customers through the buying journey. They will also support...

  • Csr (Customer Service Representative)

    2 weeks ago

    Bristol, Bristol, United Kingdom Smartcarte UK Ltd - Bristol Airport Full time

    About UsSmartecarte UK Ltd is a leading business partner at Bristol Airport. Our services include Baggage Trolley Management, Lost Property, Mail and Fly, Bag Wrapping, and Weighing. Our aim is to provide the best quality passenger experience to all customers using any of our services. The team is currently going through an exciting period of growth and...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Computershare Full time

    This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of potentialAre you ready to take your customer...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom CRA Group Ltd Full time

    Things you need to know These are permanent jobs Our Full time working hours are 37.5 hours per week, Monday to Friday between 8am and 5pm The starting salary is from £21,500 We are based next to Bristol Parkway, offering free and secure onsite parking or a short walk to local trains or busesWhat will you be doing?Benefits We offer 23 days holiday (plus...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Auxillis Full time

    Working Hours: 42.5 per weekContract: PermanentSalary: £23,712.00 per annumLocation: BristolLife as a Customer Service AgentWe're here to keep people moving, that's what we do.As a Customer Service Representative , you play a key role in taking our award-winning service directly to customers doors- expertly making sure our vehicles are where we need them to...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom OutBox Recruitment Full time

    We are looking for a part-time customer services representative to join a successful company with great review to keep maintain their exceptional levels of customer satisfaction.What will you be doing? Answering calls Logging all new service and enquiries requests into company systems Attend regular performance meetings and attend all training sessions...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Waste Source Full time

    35 hours a week, Monday-Friday. Shift patterns 8am-4pm and 9am-5pm, 1 hour for lunch (Customer Service Representative is used for advertising purposes only, Customer Account Executive is our internal job title).You'll need to enjoy working as part of a team both with your immediate team as well as working with colleagues across the business such as assisting...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom OutBox Recruitment Full time

    We are looking for a part-time customer services representative to join a successful company with great reviews to keep maintain their exceptional levels of customer satisfaction.What will you be doing? Answering calls Logging all new service and enquiries requests into company systems Attend regular performance meetings and attend all training sessions...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom Computershare Full time £25,856

    This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .Find out more about the daily tasks, overall responsibilities, and...