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Airside Operations Officer
3 months ago
About the role
The Airside Operations Officer will be accountable on a 24-hour basis for maintaining a fully operational and safe airside service whilst complying with statutory requirements and local management instructions.
This role will be the Airside Operations first contact point, so we're looking for someone who can provide a high standard of customer service to internal and external customers by providing an efficient stand allocation and flight/airfield information service.
This is a 42 hour position, with shifts to cover our 24 hour operation.What you'll be doing
- Ensure that safety is given the highest priority at all times in meeting operational standards through inspection and audit, ensuring that fault reporting and followup actions are recorded. This includes carrying out regular safety inspections of the airfield, identifying hazards and recording and acting upon these necessary.
- Carry out regular wildlife patrols and disperse if necessary and keep accurate logs. The applicant must participate in bird culls when necessary.
- Provide marshalling assistance and safety escorts to aircraft as required and assist with additional safety related functions relating to the safe operation of the airfield. Assist and escort emergency services and control authorities and provide support during accident and emergency situations.
- Manage and operate the Airport Operating System, and other operational systems using information obtained from ATC, airlines, handling agents, other business partners and external customers. Amend/reallocate aircraft parking stands as necessary on a real time basis responding to changing operational needs and priorities.
- Complete environmental, stand allocation and other associated plans/trackers to ensure the correct data is captured for billing and airline/handling agent performance.
- Monitor and manage the conduct and safety of all contractors and engineers working airside. Carry out site handover inspections and ensure that all relevant safety documentation and permits are in order.
- Ensure that all personnel working airside comply with statutory instructions and local airport notices, taking appropriate action when necessary to maintain high safety standards.
- Build close working relationships and lines of communication with internal and external customers and business partners to foster cooperation in all areas, particularly with regard to airfield safety.
- During winter operation conditions provide assistance to the 'Snow Man' and 'Snow Coordinator' as required in order to return the airfield as quickly as possible to a fully operational condition, making tactical decisions to carry out the deicing/antiicing operations in a timely manner. Investigate all incidents and accidents airside and complete the required documentation to capture all required information, including root cause recommendations if required.
What we're looking for
- To be able to communicate effectively at all levels both orally and in writing.
- To be a highly motivated individual able to play an active role in the change management process and work effectively under pressure without direct supervision.
- A good standard of education, preferably educated to 'A' level standard.
- Minimum of 3 years extensive and demonstrable knowledge of airside activities.
- Previous safety experience, ideally with a working knowledge of Safety Management, Risk Assessments and Business Continuity Planning.
- Proven experience working in a customer focused role.
- A working knowledge of the statutory and airport operational documents with the ability to make decisions often under pressure and unassisted based on interpretation of relevant manuals.
- Category C driving licence would be preferred
What we'll offer you
- Pension scheme
- Annual discretionary bonus
- Supporting your health and wellbeing
- Free car parking on site and when you go on holiday
- We offer a range of other benefits
Why EDI?
Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.
