Complaints Resolution Handler

2 weeks ago


Altrincham, Trafford, United Kingdom Lookers Plc Full time

OTE:
GBP £28,500.00/Yr

Overview:

Location:
Hybrid; Home/ Lookers House Altrincham, Manchester (1/2 times per month)

Working hours: 37.5; Monday

  • Friday 09:0017:00


Qasim Ahmed (Group Customer Service and Resolution Manager) is on the hunt for a 'Complaints Resolution Handler' to come and join his well-established team within this hybrid role.

In this role you will be responsible for handling complaints; these will be specifically vehicle and aftersales related.

Day to day you will support in the execution and maintenance of the Lookers complaints process; this incorporates management tools, control testing techniques, and risk reporting to the business.

There is the opportunity for this role to expand overtime and incorporate finance as well as insurance complaints (regulated complaints), this could be the perfect opportunity to jump onboard this evolving role.


Responsibilities:

  • Driving timely resolution and keeping levels of complaints to a minimum. This incorporates correspondence with CMC's/ law firms and direct customers
  • Delivering and recording the effective management of handling both Service and Quality correspondence
  • Use effective questioning to fully understand complaints as well as all available sources of information, knowledge and investigation skills
  • Identify ways to drive the customer experience, customer service and compliant handling process
  • Engaging with the Financial Ombudsman Service, The Motor Ombudsman and the Financial Services and Pension Ombudsman
  • Oversee in providing complaints MI

Qualifications:

We are on the hunt for an individual who has at least one year's experience of dealing with complaints.

If you have experience within the motor sector extra ticks for you, however this isn't essential


Ideally, we're looking for an individual who has great experience in vehicle, aftersales as well as Ombudsman complaints however, if you have more generalist complaints experience we would still love to hear from you.


To be successful in this role it is imperative that you have 1st class communication skills; on a day-to-day basis you will be communicating with a variety of different stakeholders both internally and externally.

We are looking for a self-starter who demonstrates both a practical as well as pro-active approach and organisation capabilities are also essential


This is a fantastic opportunity to accelerate your career with Lookers Due to the nature of the organisation, we can certainly expand your skill set, provide progression opportunities as well as enable you to make a lasting impact on the Lookers organisation.


  • Call Handler

    2 weeks ago


    Altrincham, Trafford, United Kingdom Jobwise Full time

    What will you be doing as a Temporary Call Handler?Answering inbound calls from customers in relation to changes in their current billingsCalculate and request service credits where applicable, managing the customers expectations on value and timescalesOwn and case manage any issues until full resolution, ensuring the customer is kept up to date...


  • Altrincham, Trafford, United Kingdom Fintelligent Full time

    We are looking for a Customer Service Advisor to join an incredible financial services company based in the heart of Altrincham. You will receive a market leading salary of £27,000 plus loads of great benefits such as hybrid working, flexi time and a clear path for career progression. Plus, you'll have the opportunity to gain a funded AAT qualification...


  • Altrincham, Trafford, United Kingdom Fintelligent Full time

    We are looking for a Customer Service Advisor to join an incredible financial services company based in the heart of Altrincham. You will receive a market leading salary of £27,000 plus loads of great benefits such as hybrid working, flexi time and a clear path for career progression. Plus, you'll have the opportunity to gain a funded AAT qualification...


  • Altrincham, Trafford, United Kingdom Allied Healthcare Full time £27,000

    We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression If you're a resilient peoples person who loves providing great customer service, this might be the job for you. Our client, are a contractor accountancy firm who are, due to growth,...


  • Altrincham, Trafford, United Kingdom Fintelligent Search Full time £27,000

    Are you an experienced Customer Service Advisor looking for something new? Our client, a successful financial services company based in the lively heart of Altrincham, is searching for someone like you. With a competitive salary of £27,000 arrangements, and genuine chances for career growth, this role could be your ticket to a fantastic new career. Our...


  • Altrincham, Trafford, United Kingdom Manchester Surgical Services L Full time

    Job DetailsJob Title: Medical SecretaryDivisionSurgicalDepartment:OperationsResponsible and accountable to:Service ManagerSalary:up to 26k negotiable depending on experienceLocation:ManchesterJob PurposeThe post-holder will provide an efficient, confidential, and professional secretarial service to the specialty teams. This will include administration and...


  • Altrincham, United Kingdom Lookers Plc Full time

    OTE: GBP £28,500.00/Yr. Overview: **Location**: Hybrid; Home/ Lookers House Altrincham, Manchester (1/2 times per month) **Working hours**: 37.5; Monday - Friday 09:00-17:00 Qasim Ahmed (Group Customer Service and Resolution Manager) is on the hunt for a ‘Complaints Resolution Handler’ to come and join his well-established team within this hybrid...


  • Altrincham, United Kingdom Lookers Motor Group Limited Full time

    Overview: **Complaint Resolution Officer** **Manchester - Hybrid/Remote working** **£23,000-£27,000** **Monday - Friday** The Complaints team is a permanent and effective function which operates independently and with responsibilities to investigate and manage all Service/ Quality complaints and regulated complaints within Lookers Motor Group Limited...

  • Call Handler

    4 weeks ago


    Altrincham, United Kingdom Jobwise Full time

    **What will you be doing as a Temporary Call Handler?** Answering inbound calls from customers in relation to changes in their current billings Calculate and request service credits where applicable, managing the customers expectations on value and timescales Own and case manage any issues until full resolution, ensuring the customer is kept up to date...


  • Altrincham, United Kingdom Taylor Hawkes Ltd Full time

    The main role of the Team Leader is to efficiently oversee a portfolio of residential sale and purchase transactions. You will manage and motivate a small team of Case Handlers to achieve conversion, compliance, and client care objectives Duties Manage and motivate a team of Case HandlersPromote the Vision, Mission, and Values throughout the teamEstablish...


  • Altrincham, United Kingdom Taylor Hawkes Ltd Full time

    The main role of the Case Handler is to manage a portfolio of up to 75 Sale and Purchase Conveyancing Transactions from Instruction to Completion Duties You will work and conduct yourself in the spirit of our vision, mission, and values.You will deal effectively with clients and third parties over the telephone, in written correspondence, and occasionally...


  • Altrincham, United Kingdom Douglas Scott Legal Recruitment Full time

    Douglas Scott is working with a well-established law firm based in Altrincham, known for their commitment to providing exceptional legal services to their clients and they are currently seeking a talented Residential Conveyancing Team Leader to join their successful team.Job Description:As a Residential Conveyancing Team Leader, you will play a key role...


  • Altrincham, United Kingdom Douglas Scott Legal Recruitment Full time

    Douglas Scott is working with a well-established law firm based in Altrincham, known for their commitment to providing exceptional legal services to their clients and they are currently seeking a talented Residential Conveyancing Team Leader to join their successful team.Job Description:As a Residential Conveyancing Team Leader, you will play a key role...


  • Altrincham, United Kingdom Taylor Higson Full time

    We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression! If you're a resilient peoples person who loves providing great customer service, this might be the job for you. Our client, are a contractor accountancy firm who are, due to growth,...


  • Altrincham, United Kingdom Douglas Scott Legal Recruitment Full time

    In this key position, you will be responsible for managing escalated issues on client or developer files, updating breach logs, and ensuring the timely resolution of outstanding documents for files where the original fee earner is no longer with the firm. Your role will also involve conducting file audits, dual signing off on various files, and handling...

  • Security Concierge

    4 weeks ago


    Altrincham, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 7,000...


  • Altrincham, United Kingdom PayStream Accounting Services Full time

    **The salary for this role is £30,000. Hours of work are Monday - Friday, 09:00 - 18:00.** **No Bank Holidays or weekends!** **The Role**: - To nurture PayStream’s existing agency relationships by providing an inspirational level of customer service on a day-to-day basis - Adopting a team based approach with colleagues to deliver success through...

  • Car Sales Executive

    4 weeks ago


    Altrincham, United Kingdom Toyota Full time

    What we want from you… Achieve agreed sales targets for new and or used vehicles. Follow the Group’s robust enquiry handling & follow up processes to increase new sales and build rapport and lasting relationships with existing customers to ensure repeat business. Happy Customers come back! Develop and maintain full knowledge of all products,...


  • Altrincham, United Kingdom Manchester Surgical Services L Full time

    Job Details Job Title: Medical Secretary Division Surgical Department: Operations Responsible and accountable to: Service Manager **Salary**: up to 26k negotiable depending on experience **Location**: Manchester Job Purpose The post-holder will provide an efficient, confidential, and professional secretarial service to the specialty teams. This will...