Security Concierge

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

**Location - Hale Country Club & Spa, Clay Lane, Timperley, Altrincham WA15 7AF**

**About the Role**

A day in the life of our Security Officersit demands high levels of energy in order to keep up. They need consistency, even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Security Officers accomplish would be lengthy but the list below is essential to know.

**Guest Welcoming**: Be the first point of contact for guests arriving at the club, warmly welcoming them with a friendly and courteous demeanour. Provide a positive first impression that reflects the clubs commitment to exceptional customer service.

**Security Protocols**: Enforce access control procedures, ensuring only authorised personnel and guests enter the premises. Monitor surveillance systems and patrol the Front of House area to detect and prevent potential security breaches.

**Customer Service Excellence**: Interact with guests and visitors in a professional and helpful manner, assisting them with inquiries, directions, and any other needs they may have. Display a proactive and enthusiastic approach to customer service, anticipating and addressing guest requirements.

**Emergency Response**: Act calmly and efficiently during emergency situations, including evacuations, medical incidents, and other critical events. Follow established procedures and provide support to guests and staff as needed.

**Conflict Resolution**: Demonstrate exceptional conflict resolution skills when handling difficult situations or guest complaints, always striving to find amicable resolutions that uphold the clubs reputation for exceptional customer service.

**Collaboration**: Work closely with the Clubs Front Desk and Reception teams to ensure a seamless experience for guests. Communicate effectively with other departments to address security concerns and maintain a safe environment.

**Observation and Reporting**: Maintain keen observation skills to identify suspicious or unusual activities. Report incidents promptly to supervisors and ensure accurate and detailed documentation of all security-related matters.

**Professionalism and Appearance**: Uphold a polished and immaculate appearance, wearing the designated security uniform in a neat and presentable manner. Exhibit professionalism and integrity at all times while adhering to the clubs policies and standards.

**Continuous Improvement**: Participate in training sessions to enhance security knowledge and customer service skills. Stay updated with industry best practices and contribute ideas for improving security measures and guest experiences.

**Responsibilities**:

- Front line Security duties including all visitor and contractor controls
- Operation of the front of house reception and guest services
- To take responsibility for the presentation, cleanliness and safety of all the areas of the premises.
- To interact with all building users, visitors and colleagues in a courteous, professional and helpful manner.
- To ensure that any breaches of security or damage is reported to the relevant authorities.
- Daily completion of site report, to relate repairs and issues raised by occupiers, visitors or colleagues.
- To ensure the building frontage is kept clean and tidy.
- To record all site issues as they arise and recording updates and job completion
- A diary of expected visitors
- Planned visits/permissions given to contractors.
- All contractors must have the correct authority to carry out repairs/works before commencement.
- Follow company / client procedure and guidelines for Health and Safety in relation to compliance
- Ad hoc duties reasonably requested by Management
- Requirements to regularly walk the perimeter, grounds and hallways of the hotel.

**Requirements**:

- Possession of valid Door Supervision SIA license
- Valid First Aid at Work certificate
- Ability to communicate effectively with all levels of business, internal and external
- Self-motivated and able to work on own initiative and dynamically within a tea
- Previous experience working in a similar role, within a hotel or similar environment

**Benefits**:

- Competitive salary
- Onsit