Contact Centre Customer Service Advisor

1 month ago

Altrincham, United Kingdom Taylor Higson Full time

We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression If you're a resilient peoples person who loves providing great customer service, this might be the job for you.

 

Our client, are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department.

 

This is working within a high-volume, fast-paced environment, dealing with inbound calls and emails you'll provide a first-class service to customers calling in with enquiries of all nature - anything from general enquiries to complex queries and complaints.

 

The Role

  • Be the first point of contact for any inbound enquiries via telephone and email
  • Dealing with complex and technical queries over the phone and email
  • Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company
  • Resolving queries by sourcing information to provide accurate updates to customers
  • Working to achievable team related KPI’s based on query response times
 

The Candidate

  • Experienced in a high-volume, fast-paced, inbound contact centre role or similar (essential)
  • Is a naturally confident communicator with great people skills
  • Resilient and able to problem solve and think on your feet
  • Is keen to develop a career within customer service
  • Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential

Salary + Benefits

A generous base salary of £27,000 is available for this role. The business is proud of their "Great Place To Work" status, and this is clear in how they treat their staff, through personal and professional incentives.

 

Flexibility on working hours and days, including hybrid working (2 days a week from home 09:00 - 18:00) OR condensed hours to work a 4 day week (10 hours shifts across 4 days)
This business offer a great work life balance for their staff.

 

There’s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch).

 

Other benefits start from including 23 days holidays plus bank holidays PLUS your birthday Company pension, free on-site parking (first come first served), fully funded study support, genuine opportunity for career development with a PDP set out from day 1, annual appraisals and salary reviews, regular team building events and treats, and much, much more

 

If you're interested in learning more, please forward your CV for immediate consideration.

 

 

Customer Service, Customer Care, Customer Advisor, Customer Experience, Client Services, Call Centre, Customer Support, Customer Success, Complaints Advisor, Complaints Handler

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