Customer Service Advisor

7 days ago

Altrincham, United Kingdom Jobwise Ltd Full time
Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch
I am recruiting for a Customer Service Advisor / Technical Support Advisor for a fast-growing IT company based in the Altrincham area.
The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.
The salary is £24,000pa with a realistic OTE of £26,400pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.
The Working hours are 5 x 7.5hr shifts across 7 days Monday to Friday 8am - 8pm, Sat and Sun 8am - 6pm and overtime is usually available, paying double time.
Hybrid working is available 1 day per week and over the weekend
What will you be doing as Customer Service Advisor / Technical Support Advisor?
Handling any incoming customer queries via telephone, email & live chat
Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
Develop an in-depth knowledge of the companys products and services
Manage a busy workload and assess priorities
Accurately record all information and dialogue with the customer on internal system
Any other ad-hoc duties as required
We would LOVE to hear from you if you have the following skills and experience:
Previous experience working as a Customer Service Advisor / Helpdesk Advisor / Technical Support Advisor would be ideal
Knowledge or experience within a Telecoms, IT or Technical environment is desirable but not essential
The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
Proactive and solutions focused approach to work
Excellent communication skills, with ability to deliver the message with confidence and empathy
Must be able to listen well and really pinpoint the issue needing to be resolved
Enjoy working as part of a team, and have the drive to work from own initiative
What will you get in return for your work as a Customer Service Advisor / Technical Support Advisor?
The salary is £24,000pa with a realistic OTE of £26,400pa
Overtime available each month paid at double time
Working hours are 5 x 7.5hr shifts across 7 days Monday to Friday 8am - 8pm, Sat and Sun 8am - 6pm.
Hybrid working is available 1 day per week and the weekend shifts are all remote working
Holidays: 25 days holiday + bank holidays
Opportunities for progression and personal development
Chance to join a fun, dynamic working environment
If this sounds like a role you will LOVE, please send your CV today
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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