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Inbound Customer Service Advisor

4 months ago

Altrincham, United Kingdom Taylor Higson Full time

**Location**

Altrincham

**Title**

Customer Care

**Salary**

£24,500

We are looking for great people who are looking to join a thriving forward thinking business with great benefits and a genuine progression/ development opportunity If you feel this is you and can impress the customers with your above and beyond customer service skills, we would love to hear from you

Our client, are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department.

**The Role**
- Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company
- Being able to source information to provide accurate updates to customers
- Working to achievable team related KPI’s based on query response times
- Is a naturally confident communicator with great people skills
- Experience in a fast-paced contact centre is desirable
- Has proven experience in delivering fantastic customer service, either in an office based or face to face environment
- Is keen to develop a career within customer service
- Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential

**Salary + Benefits**
A generous base salary of £24,500 is available for this role. The business is proud of their Gold Level Investors in People status, and this is clear in how they treat their staff, through personal and professional incentives.

Our client can be flexible with hours and shifts, including hybrid working (2 days a week from home 09:00 - 18:00)/ condensed hours to work a 4 day week (10 hours shifts across 4 days) They offer a great work life balance for their staff.

There’s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch).

Other benefits start from including 23 days holidays plus bank holidays PLUS your birthday A great company pension, free on-site parking, fully funded study support, ample opportunity for career development, annual appraisals and salary reviews, regular team building events and treats, and much, much more

Customer Service, Customer Care, Customer Advisor, Customer Experience, Client Services, Call Centre, Customer Support, Customer Success

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime

Work Location: One location