Inbound Contact Centre Advisor

4 months ago

Altrincham, United Kingdom Cotton Traders Full time

Contact Centre Advisors

Altrincham, WA14 5BJ

Various Hours Available

£11.44 per hour

We are looking for motivated and engaging Contact Centre Advisors to join our expanding Contact Centre team. Are you passionate about great customer service and looking for a role that provides great work-life balance?

It is our people that make Cotton Traders – we work together trust and value our colleagues and learn from one another, while always putting our loyal customers first

Contracts available

We have 2 contracts available for these roles, based at our Contact Centre offices in Altrincham starting on Tuesday 20th August 2024. Please find contract details below:

28.75 hours per week 5 x 6 hour shifts per week37.5 hours per week 5 x 7.5 hour shifts per week

Your contracted hours will be flexible either Monday to Saturday or Sunday to Friday and your shifts will be allocated across the following hours:

Monday to Saturday 08:00 to 18:30Sunday 10:00 to 18:00

These roles are offices based in our Contact Centre in Altrincham. However, please note on Sundays our Contact Centre is closed, which means if you are contracted to work on a Sunday you will work from your home address (all equipment will be provided, we just ask you have stable and efficient WIFI).

Apply today and we can discuss your preferred shift pattern with you.

You will commence your role on £11.44 per hour, with the potential to rise to £11.60 per hour once trained and performing as a multi-skilled advisor. Full details of our pay performance scheme will be discussed with you.

What’s in the role and what are we looking for?

You will receive inbound calls directly from our customers looking to place orders or ask questions about our products. We are looking for individuals who are great listeners, confident and motivated with a positive attitude.

Fluency in spoken and written English is a must, as are basic keyboards skills. Experience in a customer service or administrative role is beneficial, but not essential.

As we are so passionate about our products, service and heritage, we ensure our training covers every part of our journey and the customers. Therefore, you will spend the first couple of weeks training at our Contact Centre offices in Altrincham, you will train with other new starters, get to meet your colleagues and our Contact Centre management team.

We offer extensive training for these roles which will run from Tuesday 20th August 2024, full details will be discussed at interview.

What’s on offer?

We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re part of the team, you’ll be rewarded with, alongside other things:-

Flexible working culture, adopting a hybrid working approach20 days holiday, plus bank holidays, which increases with length of service50% staff discountDiscounted high street shopping vouchers, restaurants and cinema’s. Gym scheme Your CT rewards & recognition programme Full role-relevant training with progression plansEmployee Assistant ProgrammeHealth cash planLong service awards

If this sounds like the role for you, we’d love to hear from you. Apply now

Closing date: 3rd August 2024

Please note: we may close the vacancy early depending on the applications received and so it's worth applying as soon as possible.

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