Customer Service Administrator

1 week ago


Oxford, Oxfordshire, United Kingdom Chris Lewis Fire & Security Ltd Full time

Chris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available.

We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils.


We are gold investors in people which means we value staff progression, provide regular training and encourage and support self-learning opportunities.

Due to the nature of our business, all applicants will need to undergo security screening as part of the employment criteria.


We're looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.


What are we expecting from you?

  • HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside Customer Service KPIs.
  • Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements
  • Assist team with technical call logging and corrective bookings when appropriate
  • Processing of cancellations and ensuring sites closed down on CRM
  • Assist with daily followups and close down of engineering team
  • Appropriate team cover for holiday and sickness

General Customer Services:

  • Monitoring and key holding amendments
  • Back up for call closing and invoicing
  • Tech/corrective logging
  • Telephone answering as required
  • Assist with allocation of unassigned tickets and daily HubSpot management
  • Updating CRM database
  • Systems on test procedure

Desired Attributes:

  • 3 years+ customer service experience
  • Excellent telephone manner and communication skills
  • Attention to detail
  • Ability to identify and set priorities
  • Computer literate
  • Enjoy working as part of a busy team
  • Fire & Security experience is desirable
-
The Chris Lewis Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

'''

Salary:
Up to £28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Life insurance
  • Onsite parking
  • Referral programme
  • Store discount

Schedule:

  • Monday to Friday

Experience:

  • Customer service: 3 years (preferred)

Work Location:
In person

Reference ID:
AP/010124

Expected start date: 01/05/2024

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