Admin/customer Service Assistant

1 week ago


Oxford, Oxfordshire, United Kingdom DiSRUPT Agency Full time

Admin and Customer Services Assistant


As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.


Key Responsibilities:

  • Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
  • Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
  • Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
  • Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
  • Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
  • Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
  • Cultivate excellent rapport with service users, prioritizing their satisfaction and wellbeing.
  • Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
  • Under supervision, oversee risk and safety protocols within the property, prioritizing the wellbeing of all residents.

Desired Skills and Qualifications:

  • Proven track record in customer service, with proficiency in facetoface and telephone interactions.
  • Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
  • Impeccable attention to detail and strong problemsolving abilities, with a commitment to delivering excellence in all tasks.


We can offer some flexibility to your working pattern to accommodate your needs, owing you to maintain a healthy work-life balance while contributing to our community.


Job Types:
Full-time, Part-time, Fixed term contract

Contract length: 3 months

Salary:
£11.95 per hour

Expected hours:
No less than 24 per week

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Reference ID:
HB 4185
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