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Admin/customer Service Assistant
1 week ago
Admin and Customer Services Assistant
As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.
Key Responsibilities:
- Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
- Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
- Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
- Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
- Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
- Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
- Cultivate excellent rapport with service users, prioritizing their satisfaction and wellbeing.
- Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
- Under supervision, oversee risk and safety protocols within the property, prioritizing the wellbeing of all residents.
Desired Skills and Qualifications:
- Proven track record in customer service, with proficiency in facetoface and telephone interactions.
- Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
- Impeccable attention to detail and strong problemsolving abilities, with a commitment to delivering excellence in all tasks.
We can offer some flexibility to your working pattern to accommodate your needs, owing you to maintain a healthy work-life balance while contributing to our community.
Job Types:
Full-time, Part-time, Fixed term contract
Contract length: 3 months
Salary:
£11.95 per hour
Expected hours:
No less than 24 per week
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Reference ID:
HB 4185
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