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Corporate Complaints, Learning
4 months ago
Tempting Recruitment are working on behalf of our client, a
local authority in the
West London region, to recruit an experienced
Corporate Complaints, Learning & Improvement Officer. If you are looking to increase your earnings for the year,
Contract: 3-6 months (Possible Extension)
Salary:
£20 p/h (Umbrella)
Start Date:
June 2023
Shift Pattern: 36 hours / Full-time 09:50am - 17:00pm
DUTIES
- Managing deadlines for Ombudsman requests and chasing up information from services within the organisation for Ombudsman cases.
- Managing the Ombudsman mailbox, Complaints Outlook Calendar and liaising with the Ombudsman services.
- Reviewing and quality assuring Stage 2 complaint responses.
- Answering team mailbox queries/providing complaints advice.
- Responding to resident/customer complaints queries and providing updates where required.
JOB REQUIREMENTS
- Previous experience working within a local authority or a similar organisation.
- At least 3 years of experience within a Corporate Complaints role or equivalent.
- Ability to respond to complainants in a sensitive and understanding manner that demonstrates empathy.
- Must be able to produce succinct, accurate reports on complaints with some analysis and data gathering of trends.
- Excellent customer services skills and the ability to communicate at a high level both verbally and in writing.
