Corporate Complaints Learning and Improvement Officer
1 day ago
We are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the needs of our residents.
Key Responsibilities- Handle and resolve complaints from residents in a sensitive and understanding manner
- Work collaboratively with services to improve the customer experience
- Develop and review policies for customer satisfaction
- Proactively challenge the Council to do better by identifying areas for improvement
To be successful in this role, you will need to have a track record of experience in complaint handling or dispute resolution. You will also need to demonstrate excellent communication skills, both in person and in writing, as well as good interpersonal skills to build relationships with residents and Council colleagues.
What We OfferWe offer a competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays. If you are passionate about improving customer service and making a real difference in the lives of our residents, we would love to hear from you.
-
London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.As a Corporate Complaints...
-
London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.As a Corporate Complaints...
-
London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and motivated Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Shared Services Partnership, you will play a vital role in improving customer service and ensuring that our services meet the needs of our customers.As a Corporate Complaints Learning and Improvement...
-
London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and motivated Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Shared Services Partnership, you will play a vital role in improving customer service and ensuring that our services meet the needs of our customers.As a Corporate Complaints Learning and Improvement...
-
Corporate Complaints Officer
2 days ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of...
-
Corporate Complaints Officer
2 days ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of...
-
Complaints Officer
3 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
3 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
6 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
6 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
5 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
5 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
6 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Officer
6 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Officer
3 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Officer
3 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Resolution Specialist
6 days ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeCorporate Complaints and Learning OfficerAbout the Role:We are seeking a skilled and experienced Corporate Complaints and Learning Officer to join our team at The Royal Borough of Kensington & Chelsea Council. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that...
-
Complaints Resolution Specialist
6 days ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeCorporate Complaints and Learning OfficerAbout the Role:We are seeking a skilled and experienced Corporate Complaints and Learning Officer to join our team at The Royal Borough of Kensington & Chelsea Council. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that...
-
Complaints Resolution Specialist
3 days ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeCorporate Complaints and Learning OfficerAbout the Role:We are seeking a highly skilled and experienced Corporate Complaints and Learning Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.Key...
-
Complaints Resolution Specialist
3 days ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeCorporate Complaints and Learning OfficerAbout the Role:We are seeking a highly skilled and experienced Corporate Complaints and Learning Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.Key...
