Corporate Complaints Officer
2 days ago
We are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.
Key Responsibilities- Handle and resolve complaints from residents in a sensitive and understanding manner
- Collaborate with services to improve the customer experience and develop policies for customer satisfaction
- Proactively challenge the Council to do better by identifying areas for improvement and implementing changes
- Maintain accurate records and reports of complaints and quality assurance processes
- Develop and review policies and procedures to ensure compliance with regulatory requirements
To be successful in this role, you will need to have a track record of experience in complaint handling or dispute resolution, excellent communication skills, and the ability to work collaboratively with colleagues at all levels. You will also need to be familiar with Microsoft Word and Excel and have a keen eye for detail and accuracy.
What We OfferWe offer a competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff to share this commitment.
How to ApplyPlease apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
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Complaints Officer
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London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.As a Corporate Complaints...
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London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the needs of our...
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London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the needs of our...
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Complaints Officer
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Complaints Officer
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London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and motivated Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Shared Services Partnership, you will play a vital role in improving customer service and ensuring that our services meet the needs of our customers.As a Corporate Complaints Learning and Improvement...
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London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and motivated Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Shared Services Partnership, you will play a vital role in improving customer service and ensuring that our services meet the needs of our customers.As a Corporate Complaints Learning and Improvement...
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