Corporate Complaints Learning and Improvement Officer
2 days ago
We are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.
As a Corporate Complaints Learning and Improvement Officer, you will be responsible for handling and resolving complaints from all kinds of people, directly influencing the experience of our customers. You will take a respectful and inclusive approach, ensuring that every member of our community feels acknowledged and appreciated.
You will enjoy varied responsibilities, including recording, reporting, analysing, and quality assuring complaints, as well as maintaining the case management system. You will also proactively challenge the Council to do better, by identifying what we can learn from complaints and collaborating with services to improve the customer experience.
Key Responsibilities:
- Handle and resolve complaints from residents in a sensitive and understanding manner
- Record, report, analyse, and quality assure complaints
- Maintain the case management system
- Proactively challenge the Council to improve customer service
- Collaborate with services to improve the customer experience
Requirements:
- Track record of experience in complaint handling or dispute resolution
- Excellent communication skills, both in person and in writing
- Good interpersonal skills, with the ability to build relationships with residents and Council colleagues
- Familiarity with Microsoft Word and Excel
What We Offer:
- Competitive salary
- High-quality pension scheme
- Generous annual leave plus bank holidays
How to Apply:
Please submit your application, explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
-
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the needs of our...
-
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the needs of our...
-
London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and motivated Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Shared Services Partnership, you will play a vital role in improving customer service and ensuring that our services meet the needs of our customers.As a Corporate Complaints Learning and Improvement...
-
London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the RoleWe are seeking a highly skilled and motivated Corporate Complaints Learning and Improvement Officer to join our team. As a key member of our Shared Services Partnership, you will play a vital role in improving customer service and ensuring that our services meet the needs of our customers.As a Corporate Complaints Learning and Improvement...
-
Corporate Complaints Officer
2 days ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of...
-
Corporate Complaints Officer
2 days ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a highly skilled and experienced Corporate Complaints Learning and Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of...
-
Complaints Officer
3 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
3 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
6 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
6 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
5 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
5 days ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
6 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Officer
6 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Officer
2 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Officer
3 days ago
London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full timeComplaints Officer Job DescriptionWe are seeking an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate, and Ombudsman complaints across Richmond and Wandsworth.Key Responsibilities:Manage a caseload of complex complaints from residents and service users in both boroughs.Support directorates with good...
-
Complaints Resolution Specialist
6 days ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeCorporate Complaints and Learning OfficerAbout the Role:We are seeking a skilled and experienced Corporate Complaints and Learning Officer to join our team at The Royal Borough of Kensington & Chelsea Council. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that...
-
Complaints Resolution Specialist
6 days ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeCorporate Complaints and Learning OfficerAbout the Role:We are seeking a skilled and experienced Corporate Complaints and Learning Officer to join our team at The Royal Borough of Kensington & Chelsea Council. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that...
-
Complaints Resolution Specialist
3 days ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeCorporate Complaints and Learning OfficerAbout the Role:We are seeking a highly skilled and experienced Corporate Complaints and Learning Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.Key...
-
Complaints Resolution Specialist
2 days ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeCorporate Complaints and Learning OfficerAbout the Role:We are seeking a highly skilled and experienced Corporate Complaints and Learning Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.Key...
