Reservations Assistant

2 weeks ago


Chester, Cheshire, United Kingdom Crabwall Manor Hotel & Spa Full time

Reservations Assistant
Crabwall Manor Hotel & Spa is an historic 17th Century Manor House.

The hotel boasts of 55 well appointed rooms, as well as a Leisure Spa Swimming Pool, Steam room, Jacuzzi, and Conference facilities up to 150.

The hotel is proud to be included within the most stunning and popular wedding venues in Cheshire

Crabwall Manor Hotel & Spa offers you free parking and is just five minutes' drive from the M56 motorway, and a 3-mile drive from Chester's historical c

Role Overview
To ensure the highest standard of guest care are demonstrated at all
times.

Ensure you comply with policies, processes and procedures as laid down by the Company Commitment to Quality All team members are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times.


Duties and Responsibilities include:

  • Ensure all reservations are processed in a pleasant, professional and efficient manner
  • Support activities between brand, inhouse reservations and M&E sales as required
  • Contribute towards customer satisfaction and room revenue goals while taking guests through the booking process
  • Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction
  • Respond to all guest reservation requests and execute prompt, courteous and accurate guest service at all times
  • Answer guest enquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc
  • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls
  • Attend all scheduled meetings as required with HOD's or Sales Team
  • Track all group reservations picked up from all online channels like hotel website, OTA, GDS or other third party
  • Coordinate with the channel manager, or software vendors for any availability, rate or booking integration issues
  • Understand external systems like channel manager, WEB booking engines, rate comparison tools, online travel agents etc
  • Update noshows and cancellations
  • Adjust rates when requested according to suggestions from revenue management systems
  • Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods and applied to the reservations
  • Verify if each reservation request is processed as per the hotel standards and without delay
  • Handle any request for amenities or transportation promptly and accurately
  • Handle the reservation correspondence accurately and follow
up on any missing correspondence before guest arrives

  • Ensure acceptable levels and all statistical reports are sought
and maintained

What's in it for you?

  • A competitive salary
  • Individualised training programmes, and we can provide great career progression within our portfolio of hotels around the UK
  • Meals included whilst on shift
  • Free parking on site
- £40 B&B per night - staff stays at all Legacy Hotels within our Group.

  • 50% discount on food and drinks agreed upon making your reservation.
- £60 per night - discounted stays for friends and family at Legacy Hotels within our Group

  • A FULL complimentary Leisure Membership for you & your partner based here at Crabwall Manor Leisure Spa.
  • 50% discount of perbooked spa treatments for family rates.
  • Employee Benefits Platform gives you access to amazing deals and discounts, meaning you can save on all the things you love. Supermarkets savings High Street and fashion savings Days out for you& eh family.
UK staycations and Home and garden and cinema.

Benefits:

  • Discounted or free food
  • Onsite parking

Work Location:
In person
  • Co-ordinator

    2 weeks ago


    Chester, Cheshire, United Kingdom Central Reservations Full time

    Weare looking for a central reservationist to join our central reservations team.The successful candidate will join our friendly team,taking bookings for the Brownsword and Abode hotel collection. Working withinthis team you will interact with our guests on a daily basis within a fastpaced environment, delivering excellent levels of customer service....

  • Co-ordinator

    2 weeks ago


    Chester, Cheshire, United Kingdom Central Reservations Full time

    Location: Our central reservations team are based at the ABode Chester, located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in.Hours: Full time. The office is open 7 days, shifts will cover 5 daysWhat you'll need; Previous hotel reception or reservations experience minimum 6 months Strong...

  • Coordinator

    2 weeks ago


    Chester, Cheshire, United Kingdom Central Reservations Full time

    An opportunity to join our family where work is a pleasure.Location: Our central reservations team is based at ABode Chester, supporting ABode Hotels and other properties within the group. With unparalleled views of England's oldest working racecourse, the contemporary 85-bedroom ABode Chester is located in the heart of the city and has a modern, stylish and...

  • Retail Assistant

    2 weeks ago


    Chester, Cheshire, United Kingdom Hospice of the Good Shepherd Full time

    Retail Assistant hoursSalary £12,225 (FTE £20,375)Chester_We know our charity shops are only as good as our staff and we are looking for some really precious gems who can make our charity shops sparkle._This is an exciting time to be joining the Hospice of the Good Shepherd as we roll out our new retail plans and we are looking for a retail assistant to...

  • Healthcare Assistant

    2 weeks ago


    Chester, Cheshire, United Kingdom Nuffield Health Full time

    Healthcare Assistant - Pre Assessment Chester Hospital | Permanent | Fixed Term Contract | Salary up to £23,000 per annum dependent on experience 37.5 Hours a week Nuffield Health is the UK's largest Healthcare Charity. We're passionate about putting patients first. And we're looking for someone who feels the same to join our...

  • Catering Assistant

    2 weeks ago


    Chester, Cheshire, United Kingdom YHA Full time

    YHA Chestert Trafford Hall Welcomes You to a Unique Place of WorkLooking for work opportunities in hospitality?Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA Chester Trafford Hall, we believe in valuing our team members and ensuring they have access to great perks:Competitive hourly rate: We offer a pay of...


  • Chester, Cheshire, United Kingdom Sanctuary Group Full time

    Housekeeping Assistant Upton Dene Residential and Nursing Home, Caldecott Close, Chester, Cheshire CH2 1FD £11.44 per hour 32 hours available Why work for us? We spend so much time at work don't we, so our ethos at Sanctuary Care is to enrich the lives of both our residents and staff. Let's have some fun while we're at work, support each other and work hard...


  • Chester, Cheshire, United Kingdom The Chester Grosvenor Full time

    T he Award winning hotel and team are now recruiting: Food & Beverage CoordinatorThis role will co-ordinate and oversee all reservations in our 2AA rosette La Brasserie restaurant and cocktail bar. You will also be responsible for reservations in The Arkle 3AA rosette Resturant, which is our fine dining concept restaurant, headed up by our Executive Chef,...


  • Chester, Cheshire, United Kingdom Ambitious Group Full time

    Guest Relations Coordinator (Travel) - Chester - Up to £22,000Based in the heart of Chester, this successful and leading investment property company are continuing to grow and are therefore looking for a skilled and enthusiastic Guest Relations Coordinator.Join this dynamic team, to be a key member of the travel operation, you will play a vital role in...

  • Reservationist

    2 weeks ago


    Chester, Cheshire, United Kingdom Andrew Brownsword hotels Full time

    Weare looking for a central reservationist to join our central reservations team.The successful candidate will join our friendly team,taking bookings for the Brownsword and Abode hotel collection. Working withinthis team you will interact with our guests on a daily basis within a fastpaced environment, delivering excellent levels of customer service....


  • Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

    Job summary Working Full time - hours per week. See Job Description for full details of the post. An exciting opportunity as an Assistant Service Manager has arisen within the Urgent Care Division. Accountable to the Service Manager, the Assistant Service Manager will provide support to ensure effective operational delivery of a portfolio of...

  • Hotel Receptionist

    2 weeks ago


    Chester, Cheshire, United Kingdom Peckforton Castle Full time

    Boutique Hotel Group owns three luxury hotels and wedding venues set in the heart of the Cheshire countryside. We currently have a fantastic opportunity for an enthusiastic Receptionist to join our team at Peckforton Castle.Reporting to the Reception Manager, your main duties & responsibilities will be:To assist in the smooth operation of all areas of the...


  • Chester, Cheshire, United Kingdom Widener University Full time

    Widener University is currently seeking an Administrative Support Specialist in the Office of Student Engagement. Reporting to the Assistant Dean of Students for the Student Engagement, this role provides critical administrative and project management support to the operations of the Office of Student Engagement and helps to anchor our inclusive approach to...

  • Catering Assistant

    2 weeks ago


    Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

    Job summary Part Time Positions Available. 2 x 13hrs positions, working two out of three weekends on Rota from 16:45 to 20:00 1 x 13hrs, working every Monday, Friday, Saturday and Sunday from 16:45 to 20:00 1 x 10hrs, working every weekend 11:15 to 16:15 Candidates to state preferred shift on application As part of an effective team, you...

  • Live in Housekeeper

    2 weeks ago


    Chester, Cheshire, United Kingdom Stone Villa Full time

    About UsWelcome to The Seven, where luxury meets comfort in an intimate setting. Our boutique accommodation offers a unique, personalized experience for every guest, making them feel at home away from home. We are seeking a dedicated and personable person to join our team and help us deliver exceptional service.You will be the first point of contact for our...


  • Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

    Assistant Director of Finance - Financial Services Countess of Chester Hospital NHS Foundation Trust Responsible for the development of a service provision and operational delivery of the Financial Services function. To operate as the chief technical financial accountant for the Trust and to provide specialist/ expert financial accounting advice and...


  • Chester, Cheshire, United Kingdom Travel Trade Recruitment Full time

    A brilliant opportunity has risen for a Product Executive to work within the luxury travel market for a great, well-established company in Cheshire. If you have a background in tour operations, with outstanding destination knowledge and a passion for allluxurious products then this is the new role for you. This really is a rare opportunity to join the...


  • Chester, Cheshire, United Kingdom SSAFA Full time

    A fantastic opportunity has arisen for a Regional Casework Coordinator to join the Northwest Region at SSAFA, the Armed Forces charity.You will be part of the regional office team who are the first point of contact to all beneficiaries into the Regional Office. You will be assisting with sometimes complex problems from individuals who may be distressed,...


  • Chester, Cheshire, United Kingdom SSAFA Full time

    A fantastic opportunity has arisen for a Regional Casework Coordinator to join the Northwest Region at SSAFA, the Armed Forces charity.You will be part of the regional office team who are the first point of contact to all beneficiaries into the Regional Office. You will be assisting with sometimes complex problems from individuals who may be distressed,...


  • Chester, Cheshire, United Kingdom The Hammond Full time

    Job Description To work with the Vice Principal (Vocational) and the Deputy Director for Vocational Training in the implementation of the vocal curriculum across the school and college Dynamic and inspirational Repertoire Coach, working 1-2-1 with Musical Theatre Diploma and Degree students To assist in the design and delivery of the vocal curriculum for all...