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Reservations Assistant
2 weeks ago
Reservations Assistant
Crabwall Manor Hotel & Spa is an historic 17th Century Manor House.
The hotel boasts of 55 well appointed rooms, as well as a Leisure Spa Swimming Pool, Steam room, Jacuzzi, and Conference facilities up to 150.
The hotel is proud to be included within the most stunning and popular wedding venues in CheshireCrabwall Manor Hotel & Spa offers you free parking and is just five minutes' drive from the M56 motorway, and a 3-mile drive from Chester's historical c
Role Overview
To ensure the highest standard of guest care are demonstrated at all
times.
Ensure you comply with policies, processes and procedures as laid down by the Company Commitment to Quality All team members are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times.
Duties and Responsibilities include:
- Ensure all reservations are processed in a pleasant, professional and efficient manner
- Support activities between brand, inhouse reservations and M&E sales as required
- Contribute towards customer satisfaction and room revenue goals while taking guests through the booking process
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction
- Respond to all guest reservation requests and execute prompt, courteous and accurate guest service at all times
- Answer guest enquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls
- Attend all scheduled meetings as required with HOD's or Sales Team
- Track all group reservations picked up from all online channels like hotel website, OTA, GDS or other third party
- Coordinate with the channel manager, or software vendors for any availability, rate or booking integration issues
- Understand external systems like channel manager, WEB booking engines, rate comparison tools, online travel agents etc
- Update noshows and cancellations
- Adjust rates when requested according to suggestions from revenue management systems
- Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods and applied to the reservations
- Verify if each reservation request is processed as per the hotel standards and without delay
- Handle any request for amenities or transportation promptly and accurately
- Handle the reservation correspondence accurately and follow
- Ensure acceptable levels and all statistical reports are sought
What's in it for you?
- A competitive salary
- Individualised training programmes, and we can provide great career progression within our portfolio of hotels around the UK
- Meals included whilst on shift
- Free parking on site
- 50% discount on food and drinks agreed upon making your reservation.
- A FULL complimentary Leisure Membership for you & your partner based here at Crabwall Manor Leisure Spa.
- 50% discount of perbooked spa treatments for family rates.
- Employee Benefits Platform gives you access to amazing deals and discounts, meaning you can save on all the things you love. Supermarkets savings High Street and fashion savings Days out for you& eh family.
Benefits:
- Discounted or free food
- Onsite parking
Work Location:
In person
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