Live in Housekeeper

2 weeks ago


Chester, Cheshire, United Kingdom Stone Villa Full time
About Us

Welcome to The Seven, where luxury meets comfort in an intimate setting. Our boutique accommodation offers a unique, personalized experience for every guest, making them feel at home away from home. We are seeking a dedicated and personable person to join our team and help us deliver exceptional service.

You will be the first point of contact for our guests.

You will play a crucial role in ensuring a memorable stay by providing top-notch service and attending to guests' needs efficiently and courteously.


Key Responsibilities:

-
Guest Services: Greet and welcome guests upon arrival and departure, providing a warm and friendly experience.
-
Check-in/Check-out: Manage the check-in and check-out process smoothly, ensuring all guest information is accurately recorded.
-
Reservations: Handle reservations, cancellations, and modifications promptly and efficiently.
-
Concierge Duties: Assist guests with inquiries, restaurant bookings, transportation arrangements, and local attraction recommendations.
-
Administrative Tasks: Manage the reception area, maintain records, and process payments accurately.
-
Team Collaboration: Work closely with other departments to ensure seamless service and guest satisfaction.

Qualifications:

-
Experience: Previous experience in a similar role in the hospitality industry is preferred. Local knowledge of Chester and the surrounding areas
-
Skills: Excellent communication and interpersonal skills, with a focus on customer service.
-
Technology: Proficiency in hotel management software and basic computer skills.
-
Attributes: Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
-
Flexibility: Willingness to work shifts, including weekends and holidays.

Why Join Us?
-
Friendly Environment: Be part of a close-knit team dedicated to providing outstanding service.
-
Growth Opportunities: Opportunities for career development and advancement within the hotel.
-
Onsite Accommodation - 2 bedroom flat, paid for fully.
-
Competitive Benefits: Attractive salary, employee discounts, and other perks.

Benefits:

  • Company pension

Schedule:

  • Weekend availability

Supplemental pay types:

  • Tips

Application question(s):

  • The role in live in are you happy with that?

Language:

  • English (preferred)

Work Location:
In person

Expected start date: 01/07/2024
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