Co-ordinator

1 week ago


Chester, Cheshire, United Kingdom Central Reservations Full time

Location:

Our central reservations team are based at the ABode Chester, located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in.


Hours:
Full time. The office is open 7 days, shifts will cover 5 days

What you'll need;

  • Previous hotel reception or reservations experience minimum 6 months
  • Strong administration skills and confident using Opera PMS
  • Basic understanding of group bookings may be helpful but not essential
  • Self confidence, energy and enthusiasm
  • Excellent customer service skills
  • The ability to remain calm in a busy office environment

What you'll be doing:

  • Providing potential guests with the correct and up to date information on bedroom availability, pricing and dinner & spa availability
  • Updating all online bookings in line with the company SOPs
  • Managing daily arrival checks and none arrival checks
  • Providing excellent product knowledge of all hotels, their facilities, packages and offers at all times
  • Upselling and cross selling across all outlets and properties
  • Delivering excellent customer service to all internal and external customers

To say thank you, we have many perks:

  • Competitive pay
  • We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
  • Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
  • Excellent discounts across our family of hotels you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
  • We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
  • We sustain you physically too, meals when you are on duty are free.
  • Everyone can learn and develop our development pathways are unique to us and are the best in the business.
  • We provide lots of opportunity to progress and move up we have made hundreds of internal promotions, including to General Manager level.
  • We like to say a special thank you for every year you are with us our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels


We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

INDFOH
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