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Helpdesk Engineer

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time

Newcastle - Helpdesk Engineer

An established client within the Technology sector is seeking a 1st line Helpdesk Engineer to join their internal IT department on a permanent basis. The chosen candidate will be in charge of providing technical support and maintenance for all IT assets and systems. This role focuses on delivering exceptional customer support and ensuring prompt fault resolution in line with SLA commitments. The position is based in their Newcastle office.

Roles & Responsibilities:

  • Fault finding and troubleshooting skills
  • Excellent communication abilities
  • Detail-oriented with proficiency in accurate ticket notes and documentation
  • Experience with MS365, Server OS, Desktop OS
  • Knowledge of VoIP telephony
  • WAN/LAN troubleshooting
  • VLANs
  • Prior experience with an MSP

This is a fantastic opportunity for a dedicated and enthusiastic 1st line help desk engineer to become part of a reputable organization. Interviews for this position are already in progress. If you are interested in this opportunity, please submit your application.

If you require further details about the role, please reach out to Jasmine Brady.