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Administrative Assistant
3 months ago
To support the Band 4 Admin Office Manager within the department to provide an effective, efficient admin service to the outpatient physiotherapy team.
To support and manage clinic changes on Careflow. To monitor workload, waiting lists/targets at own site and liaise with other sites to ensure a consistent service. To provide cover for administrative and reception duties across 3 sites as appropriate.Maintain good communication with the Physiotherapy team and all other staff in the work environment.
Answer all enquiries on the telephone comprehensively, being aware of who to consult according to the needs of the caller.
Communicate information in an easy-to-understand format to patients, carers, and others in a tactful and sensitive manner, persuading and influencing where necessary.
Communicate with the team in a timely and effective manner and ensure that duties are conducted as requested.
Communicate patient information across professions and to external bodies in a secure manner, ensuring confidentiality is always respected.
Post correspondence to other healthcare professionals as necessary.
Liaise with other hospital departments, patients, parents, and GP surgeries in a friendly, professional, and courteous manner.
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS.
As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:
We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First.
Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs.This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us:
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.
From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you doCommunication
Maintain good communication with the Physiotherapy team and all other staff in the work environment.
Answer all enquiries on the telephone comprehensively, being aware of who to consult according to the needs of the caller.
Communicate information in an easy-to-understand format to patients, carers, and others in a tactful and sensitive manner, persuading and influencing where necessary.
Communicate with the team in a timely and effective manner and ensure that duties are conducted as requested.
Communicate patient information across professions and to external bodies in a secure manner, ensuring confidentiality is always respected.
Post correspondence to other healthcare professionals as necessary.
Liaise with other hospital departments, patients, parents, and GP surgeries in a friendly, professional, and courteous manner.
Service Delivery and Improvement
To be aware of and follow trust policies.
Provide comments and feedback on proposals for change of policies and procedures.
Assist in maintaining and updating departmental procedures.
To highlight concerns regarding the service, to the appropriate person, offering suggestions where possible.
People Management and Development
Work as part of the team to provide a high-quality service.
Train, Instruct and support new team members about the administration within the department.
Participate in training programmes and attend staff meetings.
Patient Care Delivery
Organise interpreting services when necessary.
Undertake any duties that may be deemed necessary to support the physiotherapy service.
