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Operations Administrator

3 months ago

Fleetwood, Lancashire, United Kingdom BES Utilities Full time

As we continue to grow, we have a new and exciting position available here at BES Utilities for an Operations Administrator based at our offices in Fleetwood.


Main Responsibilities (but are not limited to)

  • Provide day to day support to the wider High Debt & Litigation department within Adamson House, completing a range of administrative & customer contact activity to enable successful outcomes for long standing arrears
  • Work collaboratively with other teams throughout the business to enable resolution to any customer disputes which may be hindering payment outcome
  • Reporting into the Operations Manager, understand & react to the daily priorities from the varies workstreams within High Debt to achieve maximum productivity & overall payments
  • Using your strong administrative skill, ensure all documentation provided to support with potential legal cases are accurate & clear.

Essential Skills:

  • Previous experience in a Collections / office / telephonebased role would be essential
  • A strong ability to prioritise & assess timescales
  • Highly collaborative with a natural passion for wanting to resolve customer issues/arrears
  • Utility industry experience would be desirable, but not essential.

Benefits:

  • 28 days holiday (inclusive of bank holidays)
  • Opportunities to upskill in different departments
  • Monthly Employee Recognition Scheme
  • Social working hours and
    NO weekend work
  • Company events
  • A company that promotes from within
  • Free tea & coffee

Be part of our future


If you would love to join our team as our new Operations Administrator, we encourage you to find out more.


Job Types:
Full-time, Permanent

Salary:
£18,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Wellness programme

Schedule:

  • Monday to Friday
  • No weekends