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Front Desk Coordinator

2 months ago

Fleetwood, Lancashire, United Kingdom The Mountview Practice Full time

About The Mountview Practice

The Mountview Practice is a forward-thinking, patient-focused, professional, and friendly team dedicated to delivering high-quality healthcare services to our community.

We are a dynamic and supportive team, working together to provide a comprehensive range of medical services to approximately 12,000 patients in our area.

Job Summary

We are seeking a highly organized and effective Receptionist to join our team. As a key member of our administrative team, you will be responsible for providing a warm and welcoming experience for our patients, ensuring every contact is of the highest quality.

Key Responsibilities

  • Provide exceptional customer service to patients, responding to their queries and concerns in a courteous and efficient manner.
  • Manage the front desk, handling incoming and outgoing correspondence, and maintaining accurate records.
  • Process and manage appointments, ensuring seamless communication between patients and healthcare professionals.
  • Assist with medical records management, including filing, retrieving, and updating patient records.
  • Perform general administrative tasks, such as data entry, photocopying, and scanning.
  • Collaborate with the practice team to ensure smooth day-to-day operations and provide support as needed.

Requirements

  • Previous experience in a medical or administrative role is desirable but not essential.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • High level of organization and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

What We Offer

The Mountview Practice offers a supportive and dynamic work environment, with opportunities for professional growth and development. We are committed to providing a comprehensive range of benefits and rewards to our employees, including competitive salaries, comprehensive training programs, and a positive work-life balance.