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Senior Resource Planner

3 months ago

Chessington, Greater London, United Kingdom Chessington World of Adventures Resort Full time

What you'll bring to the team:

The Senior Resource Planner role exists to ensure that the Resort is always efficiently resourced, across all departments, in line with visitor numbers and available staffing, in order to deliver a world class guest experience.


This involves taking ownership of labour schedule production & review of designated departments, conducting analysis to identify risks, efficiency opportunities and cost forecasting.

You will need to ensure effective resourcing across multiple time horizons, from next-day shift gaps to long term resourcing trends.


Key Responsibilities:

  • To create and review schedules for all designated operational teams prior to publication, ensuring the resort has the right people, in the right place, at the right time.
  • Work closely with operational managers to ensure consistent twoway communication and feedback exists between CPT and Operations Departments.
  • Regularly review resource templates to ensure that resourcing is appropriate for the demand level.
  • Provide designated departments with actionable analytics about their department's operational performance & improvement opportunities.
  • Work closely with the Continuous Improvement function to enable resortwide adoption of operational improvements that fall within scope.
  • Support with the administrative task of the function, in particular ensuring that new starters are progressed through the labour pipeline efficiently from the point of hire through to frontline work.
  • Support with absence management processes as required.
  • Act as a point of authority within the Central Planning Team & to external stakeholders on the resort's resourcing levels and planning processes, deputising for the Central Planning Manager at meetings and presentations as required.

Qualification & Experience:

  • Strong organizational skills with superb attention to detail
  • Good selfmotivation and initiative
  • At least an intermediate knowledge of excel & data visualisation tools such as power BI
  • 12 years' experience in a visitor attraction, theme park, museum, leisure, hotel, or theatre environment
  • The ability to support theme park operational hours, including working at weekends and occasional early starts

Benefits:

  • A competitive hourly rate of £13.10
  • 28 days holiday (including bank holidays)
  • Merlin Magic Pass 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our onsite retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus many more

Pay Range:
GBP £13.10/Hr.