Senior Resource Planner

6 months ago

Chessington, United Kingdom Chessington World of Adventures Resort Full time

What you'll bring to the team:
The Senior Resource Planner role exists to ensure that the Resort is always efficiently resourced, across all departments, in line with visitor numbers and available staffing, in order to deliver a world class guest experience.

This involves taking ownership of labour schedule production & review of designated departments, conducting analysis to identify risks, efficiency opportunities and cost forecasting. You will need to ensure effective resourcing across multiple time horizons, from next-day shift gaps to long term resourcing trends.

**Key Responsibilities**:

- To create and review schedules for all designated operational teams prior to publication, ensuring the resort has the right people, in the right place, at the right time.
- Work closely with operational managers to ensure consistent two-way communication and feedback exists between CPT and Operations Departments.
- Regularly review resource templates to ensure that resourcing is appropriate for the demand level.
- Provide designated departments with actionable analytics about their department’s operational performance & improvement opportunities.
- Work closely with the Continuous Improvement function to enable resort-wide adoption of operational improvements that fall within scope.
- Support with the administrative task of the function, in particular ensuring that new starters are progressed through the labour pipeline efficiently from the point of hire through to front-line work.
- Support with absence management processes as required.
- Act as a point of authority within the Central Planning Team & to external stakeholders on the resort’s resourcing levels and planning processes, deputising for the Central Planning Manager at meetings and presentations as required.

Qualification & Experience:

- Strong organizational skills with superb attention to detail
- Good self-motivation and initiative
- At least an intermediate knowledge of excel & data visualisation tools such as power BI
- 1-2 years’ experience in a visitor attraction, theme park, museum, leisure, hotel, or theatre environment
- The ability to support theme park operational hours, including working at weekends and occasional early starts

**Benefits**:

- A competitive hourly rate of £13.10
- 28 days holiday (including bank holidays)
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus many more

Pay Range: GBP £13.10/Hr.

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