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Brighton, Brighton and Hove, United Kingdom Legal & General Full time £46,000Job Title: Claims AssessorWe are seeking an experienced Claims Assessor to join our team in Hove, working on a hybrid or home-based basis. The successful candidate will have a salary of up to £46,000, depending on experience.Key Responsibilities:Gather and assess information to make informed decisions on claims, ensuring fairness and consistency.Manage...
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Brighton, Brighton and Hove, United Kingdom Legal & General Full time £46,000Job Title: Medical Claims AssessorWe are seeking an experienced Medical Claims Assessor to join our team in Hove. As a Medical Claims Assessor, you will be responsible for assessing medical claims and making informed decisions to ensure that our customers receive fair and timely resolutions.Key Responsibilities:Assess medical claims and gather evidence to...
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Brighton, Brighton and Hove, United Kingdom Legal & General Full time £46,000Job Title: Medical Claims AssessorWe are seeking an experienced Medical Claims Assessor to join our team in Hove. As a Medical Claims Assessor, you will be responsible for assessing medical claims and making decisions on whether to accept or decline them.Key Responsibilities:Assess medical claims and gather evidence to support decisionsConsider customer...
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Claims Examiner
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Income Protection Claims Specialist
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Brighton, Brighton and Hove, United Kingdom Legal & General Full time £46,000About the RoleWe are seeking an experienced Medical Claims Assessor to join our team in a hybrid or home-based capacity. As an Income Protection Claims Specialist, you will be responsible for assessing and processing claims in a fair and timely manner, ensuring that our customers receive the support they need.Key ResponsibilitiesGather and assess evidence to...
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Income Protection Claims Specialist
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Brighton, Brighton and Hove, United Kingdom Legal & General Full time £46,000About the RoleWe are seeking an experienced Medical Claims Assessor to join our team in a hybrid or home-based capacity. As an Income Protection Claims Specialist, you will be responsible for assessing and processing claims in a fair and timely manner, ensuring that our customers receive the support they need.Key ResponsibilitiesGather and assess evidence to...
Claims Assessor
3 months ago
Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them.
To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella.
Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centred ambitions.
Are you an experiencedMedical Claims AssessorwithIncome Protectionexperience?Werelooking for an Individual Income Protection Assessor to join the team in Hove on either ahybrid or homebased basiswith a salary of up to £46,000 dependant on experience.
Gather appropriate evidence and assess information in order to accept or decline claims displaying logical reasoning. Consider the customers' expectation of the product so that claims decisions are fair and Legal and General does not suffer unnecessary financial loss or reputational lossManage claims from end to end, processing within claims guidelines so that quality and consistency across the area can be maintained, adhering to service standards and processes
Deal with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised
Ensure that customers' expectations of service are met whilst providing a positive impression of Legal and General. Utilise customer focused language
Identify appeals and complaints and take ownership for trying to resolve them with urgency, so that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved
Take responsibility for supporting colleagues with training, mentoring and development of other members of the claims team, to improve their skill level
Take responsibility for managing claims of a contentious or sensitive nature, such as those involving fraud, litigation or prospect for litigation, liaising with Managers, GFC, and legal services so that the claim is effectively resolved.
Experience of handling Income Protection claims is desirable. Good medical knowledge andunderstanding of Underwriting, including New Business processGood understanding of financial calculations to support Claims Payment, including awareness of state benefit
Ability to handle difficult calls, when researching circumstances which may lead to a claim being refused
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.
The opportunity to participate in our annual, performance-related bonus plan and valuable share schemesGenerous pension contribution
Life assurance
Private medical insurance (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
There are the many discounts we offer – both for our own products and at a range of high street stores and online
Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running.
Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
