Customer Support Administrator
1 week ago
Hours 08:00 - 16:30 Mon - Thurs
08:00 - 13:00 Fri
12 months temp position
Job description
- Launch all orders inline with master production schedule (MPS) and update production activity control (PAC) plan.
- Ensure all internal works order documentation and modification sheets (CRMS) for the launch of Landing Gears is communicated to Operations.
- Order management to allow the release of advance exchange Landing Gears to the next customer requirement.
- Ensure commercial aspects of the contract are clearly understood and applied.
- Act as a focal point for managing communications directly with customers.
- Generate customer quotations and invoicing in line with the company output plan and works procedures, ensuring clear and concise information is provided to the customer at all times.
- Capture the customers' expectations and preferences to ensure these customer requirements are satisfied.
- Working closely with key business stakeholders (KAMs, Sales, Finance, Quality and Operations) to improve the customer service experience.
- Strong continuous improvement ethic to enhance the customer experience and improve the company's processes and procedures.
- Strong Commercial skills
- Effective external customer management skills.
- Effective communication skills throughout all levels of the business.
- Good organisational and planning skills.
- A flexible approach with ability to adapt to different working environments.
- Highly intune with the voice of the customer.
- A keenly developed sense of right first time attitude towards quality.
- Highly motivated, takes accountability, delivers excellence and respects internal and external customers.
- Experience in a similar role is desirable but not essential. The key attributes to be successful in this role are to be enthusiastic, dedicated, highly motivated, good communicator and a strong attention to detail.
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