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Customer Account Administrator

3 months ago

Gloucester, Gloucestershire, United Kingdom Gold Group Full time

Job Title:
Customer Account Administrator

Location:
Cheltenham


As a key member of the Customer Services team, you will manage our existing and potential customer relationships to increase our sales, profitability and customer satisfaction.

You will help ensure that the business meets our customer commitments.

Key Responsibilities:

  • To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
  • To understand and interpret the customers' requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
  • To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
  • To issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance.
  • To handle customer order enquiries in a responsive and professional manner.
  • To proactively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
  • To assist in the expediting of information to ensure that the customers' requirements are met.
  • To produce the required release and despatch paperwork, ensuring that these reflect the customers' requirements as stated on the original order.
  • To compile and issue regular order status reports, as agreed with customers.
  • On major accounts, regularly reconcile the MRP order book with the customers' own view of demand.
  • To participate in periodic reviews with Customers as required.
  • To carry out any other duties as may be reasonably requested by the Customer Service Manager.

Required Skills & Experience:

  • Experience in a customer service role
  • Experience working within an administrative based role or environment, providing high quality service and support
  • Excellent customer interface skills
  • Committed to customer satisfaction
  • Well organised, confident and professional
  • Proficient with Microsoft products (Word, Excel, PowerPoint & Databases)
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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