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Customer Advocate Administrator

3 months ago

Gloucester, Gloucestershire, United Kingdom Halliday Funeral Supplies Ltd Full time

Job title:
CUSTOMER ADVOCATE ADMINISTRATOR (part time with flexibility to cover holidays)

Reports to:
OFFICE MANAGER

OUTLINE OF ROLE:

WORKING WITHIN A TEAM TO COMPLETE ALL OFFICE DUTIES AND OPERATIONS, TO ENSURE EFFICIENCY OF COMPANY. DISPLAYING EXCELLENT CUSTOMER SERVICE STANDARDS.

KEY SKILLS REQUIRED
1 KNOWLEDGE OF OFFICE ADMINISTRATION PROCEDURES/SAP USAGE AN ADVANTAGE

2 MANAGING MULTIPLE AND CHANGING PRIORITIES

3 GOOD COMPUTER SKILLS INCLUDING WORD/EXCEL/OUTLOOK ETC

4 PROFICIENT LEVEL OF ENGLISH SPELLING AND GRAMMAR

5 ATTENTION TO DETAIL AND HIGH LEVEL OF ACCURACY

6 ANSWERING AND DEALING WITH TELEPHONE CALLS TO HIGH CUSTOMER SERVICE STANDARDS

7 PREPARE SALES OF FITTINGS FOR STOCK AND URGENT ORDERS


This job description is intended as a general indication of the main responsibilities of the job and does not include detailed instructions on how tasks are undertaken.

You may be required to carry out additional tasks within your capability as necessitated by your changing role within the organisation and to meet the needs of the business.


Job Type:
Part-time

Part-time hours: 20 per week

Benefits:

  • Company pension
  • Free parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Gloucester: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 27/05/2023