Head of Service Delivery

1 week ago


Edinburgh, Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

Sanderson have been asked by our client to help them recruit a Head of Service Delivery on a permanent basis who will take responsibility for leading an experienced service delivery team ensuring their client's experience is always a positive one.


  • Engaging with internal and external teams / clients to ensure continued excellent service delivery & provision
  • Take responsibility for the service delivery function and service management processes
  • Leading the service desk group from a technical and team management perspective
  • Ideally a strong understanding of Agile working practices and ITIL frameworks
  • Strong communication skills, both written & verbal, with the ability to work with technical and nontechnical personnel
  • A proven track record of working across a variety of technology including; Linux, WMWare, Windows Server, AWS, Azure & ServiceNow


Our client is offering a hybrid working approach and individual circumstances will be taken into account if you are the right person for the role.



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