Head of Events
1 month ago
Contract type: Full-time (35 hours per week)
Open-ended: permanent
Are you an experienced leader in the Events, Hospitality or Services sector looking for a fresh challenge?
We have a fantastic opportunity to join our team as Head of Events and Development Projects, where you will be responsible for leading the Events part of our business, along with a programme of development projects aligned with the strategic aims of the commercial department, including hotels, seasonal accommodation, hotels, and festivals.
The Opportunity:
This exciting post offers significant opportunities to make a difference. The post holder will be integral to the future success of our events business and will play a key part in driving growth and delivering an excellent guest experience. This post also provides the opportunity to get involved and make a difference to our broader commercial portfolio, taking the lead on cross departmental projects, particularly focussed on sustainability, social responsibility, and system/ technology development.
You will be responsible for:
- Leading Event and Enquiry managers and the overall Events team to deliver on strategic service and revenue objectives.
- Leading on a programme of development projects that deliver improvements across ACE's portfolio of commercial businesses.
- Leading on 5-year budget planning for the Conference and Events part of ACE's business, and providing regular updates / management information to give confidence in the progress being made against plans.
- Ensures that service standards are consistently delivered and that all staff are focused on delivering an exceptional guest experience.
- Analysing any issues in services, identifying trends and implementing solutions, evidenced by improving guest feedback scores.
- Working with Heads of Department in Business Development, Marketing and Catering on the delivery of strategic growth plans to maximise occupancy and deliver on annual revenue targets and KPIs
- Managing resource, recruitment, induction and training
- All elements of quality assurance, carrying out regular observations and coaching and auditing key financial processes
- Continuous improvement and product development plans based on guest feedback and competitor benchmarking
Your skills and attributes for success.
We are looking an experienced leader who has:
- Proven experience of working in a senior management role within the service industry
- Experience of leading on change projects
- Ability to make decisions with conviction and confidence
- Excellent interpersonal skills with the ability and confidence to relate to staff at all levels and has confidence to challenge existing practices.
- Can drive a culture of continuous improvement, listens to feedback from guests and the team and champions change.
- Builds strong teams and creates a happy and positive working environment.
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