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Primary Care Network General Practice Assistant
3 months ago
Job summary
Thepost holder will be employed by Greenwich Health the GP Federation inGreenwich. Greenwich has 6 primary care networks (PCNS) with list sizes ofbetween 30-80,000 patients. The Post holder will work for Valentine Health Partnership, part of Valentine Primary Care Network.
A GPA will support the GP(s) by support clinicians with a variety of admin tasks reducing the clinicians administrative burden.
Your normal hours of work will be between to Monday to Saturday.
Main duties of the job
Main duties will include:
Arrange for laboratory tests bloods, specialist referrals, and/or diagnostic procedures as requested by clinicians
Signpost patients to relevant services according to their health needs
Support vulnerable patients communicating with healthcare providers
Liaise with ancillary departments and other care providers when needed for appointments, procedures, treatment plans, clinical letters/ drug information/ results
Chase letters and results
Be the point of contact to between the Practice and other healthcare providers and raise queries as requested by the clinician
Provide general administrative support to the clinical team
Coordinate schedules and treatment with other allied professionals including treatment scheduling, record coordination with consultants and treatment plans
Social outreach assist with enquiries around homeless initiatives, food banks, domestic violence programmes, AGE UK for vulnerable patients
Be involved in QOF and other quality initiatives
Training registrars ( trainee doctors) on eRS system
Forward on referrals letters created by clinicians to the relevant departments
Chase hospital prescription queries
Produce encounter reports as required
About us
Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all of our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population.
Why work for Greenwich Health?
We are local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.
We offer competitive remuneration as well as other benefits including:
o Occupational sickness pay entitlement
o Counselling services
o Electric Vehicle Salary Sacrifice Scheme
o Cycle to Work Scheme
o Private Healthcare Membership - Benenden Healthcare
We have a track record for developing individuals in their careers
Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.
-You will have ongoing support and mentorship.
We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.
Job descriptionJob responsibilities
Job Summary
Thepost holder will be employed by Greenwich Health the GP Federation inGreenwich. Greenwich has 6 primary care networks (PCNS) with list sizes ofbetween 30-80,000 patients. The Post holder will work for Valentine Health Partnership, part of Valentine Primary Care Network.
A GPA will support the GP(s) by support clinicians with avariety of admin tasks reducing the clinicians administrative burden
Mainduties will include:
Arrange for laboratory tests bloods, specialist referrals, and/or diagnostic procedures as requested byclinicians
Signpost patients to relevantservices according to their health needs
Support vulnerable patientscommunicating with healthcare providers
Liaise with ancillarydepartments and other care providers when needed for appointments, procedures,treatment plans, clinical letters/ drug information/ results
Chase letters and results
Be the point of contact tobetween the Practice and other healthcare providers and raise queries asrequested by the clinician
Provide general administrativesupport to the clinical team
Coordinate schedules andtreatment with other allied professionals including treatment scheduling,record coordination with consultants and treatment plans
Social outreach assist withenquiries around homeless initiatives, food banks, domestic violenceprogrammes, AGE UK for vulnerable patients
Be involved in QOF and otherquality initiatives
Training registrars ( traineedoctors) on eRS system
Forward on referrals letterscreated by clinicians to the relevant departments
Chase hospital prescriptionqueries
Produce encounter reports asrequired
Confidentiality
-In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so inconfidence and have the right to expect that staff will respect their privacyand act appropriately
-In the performance ofthe duties outlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers. They may also have access to information relatingto the Practice as a business organisation. All such information from anysource is to be regarded as strictly confidential
-Information relating topatients, carers, colleagues, other healthcare workers or the business of thePractice may only be divulged to authorised persons in accordance with thePractice policies and procedures relating to confidentiality and the protectionof personal and sensitive data
Health & Safety
The post-holder will assist in promotingand maintaining their own and others health, safety and security as defined inthe Practice Health & Safety Policy, to include:
-Using personal securitysystems within the workplace according to Practice guidelines
-Identifying the risksinvolved in work activities and undertaking such activities in a way thatmanages those risks
-Making effective use oftraining to update knowledge and skills
-Using appropriateinfection control procedures, maintaining work areas in a tidy and safe way andfree from hazards.
-Reporting potentialrisks identified
Equality & Diversity
-Acting in a way thatrecognises the importance of peoples rights, interpreting them in a way thatis consistent with Practice procedures and policies, and current legislation
-Respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues
-Behaving in a mannerwhich is welcoming to and of the individual, is non-judgmental and respectstheir circumstances, feelings priorities and rights.
-Acting in a way thatrecognizes the importance of peoples rights, interpreting them in a way thatis consistent with Practice procedures and policies, and current legislation
-Respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues
-Behaving in a mannerwhich is welcoming to and of the individual, is non-judgmental and respectstheir circumstances, feelings priorities and rights.
Personal/ProfessionalDevelopment
-Post holder must hold aGP Assistant Certificate qualification
-Participation in anannual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development
-Taking responsibilityfor own development, learning and performance and demonstrating skills andactivities to others who are undertaking similar work
-Attend all relevantannual updates
-Inform the lead GP ofany concerns regarding GPA role and any professional development needed
-Be aware of ownprofessional boundaries and what to do when you have reached them
Quality
Thepost-holder will strive to maintain quality within the Practice, and will:
-Alert other teammembers to issues of quality and risk
-Work to practice protocols
-Assess own performanceand take accountability for own actions, either directly or under supervision
-Contribute to theeffectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhance the teams performance
-Work effectively withindividuals in other agencies to meet patients needs
-Effectively manage owntime, workload and resources
Communication
The post-holder shouldrecognise the importance of effective communication within the team and willstrive to:
-Communicate effectivelywith other team members
-Be familiar in all mediumsof communications such as email, tasks, telephone etc
-Communicate effectivelywith patients and carers
-Recognise peoplesneeds for alternative methods of communication and respond accordingly
-Communicate effectivelyto outside agencies
-Communicate clearlywith their lead GP
Contribution to theImplementation of Services
Thepost-holder will:
-Apply Practicepolicies, standards and guidance
-Discuss with othermembers of the team how the policies, standards and guidelines will affect ownwork
-Participate in auditwhere appropriate
Person SpecificationExperience
Desirable
Previous Experience of working in a GP Practice roleSkills
Essential
Ability to work as part of a team and on own initiative Ability to work under pressure and to prioritise own workload Ability to maintain confidentiality Good interpersonal and customer service skills Good written presentation skills Ability to communicate effectively with a wide range of stakeholdersCommunication Skills
Essential
Good interpersonal and customer service skills Good written presentation skills Ability to communicate effectively with a wide range of stakeholdersQualifications
Desirable
GP Assistant Certificate qualification from an accredited provider